- Report: #1064164
Report - Rebuttal - Arbitrate
Complaint Review: Walmart
Walmart651 Main Street, Harleysville, Pa., 19438 Internet USA
Walmart AKA Walmart/VISA Gift Cards Walmart/VISA Gift Card Ripoff Internet
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In early June I purchased (2) $50 dollar Walmart/VISA Gift Cards to give 2 recent High School Graduates. At the time of the transaction I was unaware that there was a $4.94 per card customer service FEE for making the purchase. So, instead of giving the cards as the gift, I gave cash... And attempted to call into the Customer Service phone number listed on the receipt (866.633.9096) for a refund. That phone number is automated and I was not able to get to a customer service representitive. I then attempted to get a refund through the website (www.walmartgift.com). Again, there was no option to get a refund.
I called into the credit card company where the charges in early June were processed. After a wait on the phone the customer service rep. was able to reach an individual @ Walmart's # 866.633.9096. That person proceeded to credit my purchase for $50 but would NOT refund the additional $4.94. I asked to speak with a manager andwaited on the phone that much longer while being passed up the ladder. The manager eventually gave me a full credit but I will not know for sure until receiving a check for $54.94 for both purchases.
All in all the time on the phone and on-line was well over an hour for me while at work on 7/3/13. It's obvious to me that Walmart/Visa Gift Cards is a nasty scam and handled in a way where the intention is for people who seek refunds to just "give up". The best way to avoid this headache is to: NOT BUY THESE CARDS!!!!!!!!!!!!!!!!!!!
This report was posted on Ripoff Report on 07/03/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/internet/Walmart-AKA-WalmartVISA-Gift-Cards-WalmartVISA-Gift-Card-Ripoff-Internet-1064164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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