- Report: #974524
Report - Rebuttal - Arbitrate
Complaint Review: Walmart
WalmartInternet United States of America
Walmart family mobile billing illegally, no customer service, inconstant answers Internet
*Consumer Comment: Walmart Family Mobile Customer Relations Department is Detached and Bizarre
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I had service with them until 09/19/2012. I ported the number to a new service provider. On that same day in accordance with the fine print: Although Family Mobile is not a contract service, you must call Customer Service if you want to discontinue service and billing. Even if you stop using your Family Mobile phone, you will continue to be billed unless you notify us of your intent to cancel. I called the "customer service" number for Wal-Mart Family Mobile. I spoke with representative #1 who said that my service was canceled and that the amount that I owed would be auto-debited from my checking. On 09/24/2012 it was; for $51.79.
On 10/15/2012 I received a bill for $51.79. Called again, representative #2 said that the bill was in error, that there was a $5.00 charge on my account, but he did not know why. He speculated that it was a "disconnection" fee? He said I would not be charged. On 10/22/2012 Wal-Mart Family Mobile auto-debited my checking account for $5.00.
Today 11/15/2012, received a bill for $51.79 less $5.00 or $46.79. Called again, 1st told that I owed $46.79. Then told I really owed $21.00 + tax, but they cant tell me exactly because I need customer relations and they are only customer service?! Plus you can't actually talk to someone at customer relations because they dont have a phone. Customer service can do everything for you, including taking your money if you owe them, but they cant give you customer service and correct billing errors because they arent customer relations. Why does a bill go from being paid in the expected cycle to being $51.79(in error), to $5.00(but doesn't know why), to $0.00, to $51.79 minus the $5.00 (auto-debited from my account after it was closed), to $21.00+tax? If the first representative was wrong, because I did get another bill, and then that bill was wrong, because according to the second representative it was in error, and the balance was really $5.00 (but he didn't know why), and the second representative was wrong, because I received another bill, which was right at first because representative 3 said that representatives 1 and 2 were wrong, but then both bills were wrong and representatives 1,2 and 3 were wrong, because I really owed $21.00+tax; exactly who am I supposed to believe? Oh by the way; try calling the Wal-Mart Family Mobile Customer Service number 1-877-760-8760 and try to actually get to Customer Service, I dare you.
11/23/2012 Update: I just found out that Wal-Mart Family Mobile auto-debited my checking account for an additional $46.79.
This report was posted on Ripoff Report on 11/27/2012 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/internet/Walmart-family-mobile-billing-illegally-no-customer-service-inconstant-answers-Intern-974524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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