- Report: #1049688
Report - Rebuttal - Arbitrate
Complaint Review: Walmart.com
Walmart.comWeb Orders Dallas, Select State/Province USA
Walmart.com Walmart wasted my time and money Dallas Texas
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We ordered a Platform bed from Walmart a month ago. We had asked them to ship it to the closest store so we could go pick it up since me and my wife were both working at that point. We rented a truck went there picked it up brought it home and opened it... it was CRACKED! anyway, understanding how it could happen we called walmart and they send someone over to pick it up and ship us a replacement. Now we waited for a week and nothing come so we called them again and they said that they delivered it somewhere in new york? seriously? we live in Texas and you send it to New York? They said we dont need to worry they will send it here another shipment, so we waited another week and called and they said that the shipment was damaged during the way and they will send out another one! SERIOUSLY? AGAIN ? The fourth time finally it was going to get sent here and instead of sending it to Carrollton, TX they sent it to Irving, TX then from there they sent it to our appartment complex to the wrong appartment number. Which is why the Fed Ex guy left it at the leasing office. We went to the leasing office only to see that the packaging was open and clearly the bed was damaged the wood was chipped off terribly. I am so DISAPPOINTED in walmart I will never do business with them again. I called walmart customer service all they did was put me on hold and said they will send someone back to pick it up and issue a refund in 3 - 5 days. That is totally un acceptable. I wasted all that time and money for nothing. Also the bed is heavy really heavy we live on the second floor i dont want to carry it all the way here its still in the leasing office and they wont keep it for 3 - 5 days i told walmart customer service to come get it tomorrow and they simply refused to do it. Screw walmart I am never ordering from walmart.com EVER EVER again!
This report was posted on Ripoff Report on 05/09/2013 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmartcom/Dallas-Select-StateProvince/Walmartcom-Walmart-wasted-my-time-and-money-Dallas-Texas-1049688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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