My husband and I ordered a couple of clothing items from Walmart.com on October 11, 2008. Upon clicking the submit order button we realized we didn't change the shipping address. The address it was being shipped to was for a previous order we place the week before.
I immediately contacted customer service and was connected to the dumbest customer service representative I have ever had the misfortune of speaking with in my life. She was basically a programmed robot.
I explained to her we had just placed an order but we failed to change the shipping address. Mind you this was in a span of 15 minutes. She directed me to look at my order and click the cancel button. I told her I didn't wish to cancel the order; all I wanted was to change the shipping address.
She told me there was no way to change the address. I asked her how is it possible that "Customer Service" could not change an order status/address when the order was just placed. She replied by telling me that it was Walmart's policy. I continued to explain to her that we were in NJ and the order was going to go to Virginia.
It didn't matter to her and she just kept repeating that our order was being processed. Finally it arrived in Virginia and was kindly returned to a local Walmart Superstore by the people who received it. Of course we couldn't get our credit card refunded and were given a cash refund, excluding the shipping.
I attempted to cancel the order after I hung up on her but out of 10 items ordered only 4 were able to be canceled. I think that Walmart has the worst Customer Service, not to mention their "Policies". I will never shop at walmart again. I hope that when enough people experience an inconvenience shopping on Walmart.com they will boycott it too.
clifton, New Jersey