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  • Report: #639879

Complaint Review: Walmart.com

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  • Submitted: Sun, September 12, 2010
  • Updated: Thu, October 21, 2010

  • Reported By: Angel — Moca Other Puerto Rico
Walmart.com
Internet United States of America

Walmart.com WALMART REFUSES TO HONOR WARRANTY internet

*Author of original report: Walmart.com will finally reimburse the camera price

*UPDATE Employee: Walmart does not do the warranty.

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My daughter, Betzaida M. Roman, purchased one Kodak EasyShare M380 camera for $149.88 and a 2 year extended service plan for this camera for $19.88 via internet at walmart.com with ORDER NUMBER: 26774741***** with a Discover credit card. (07/18/2009)

The camera is broken by occasional use within the 2 year warranty limits. WALMART HAS REFUSED TO HONOR THE WARRANTY AFTER SEVERAL CALLS HAVE BEEN MADE SINCE JULY 20, 2010 FOR A REPLACEMENT OR REFUND.

This report was posted on Ripoff Report on 09/12/2010 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmartcom/internet/Walmartcom-WALMART-REFUSES-TO-HONOR-WARRANTY-internet-639879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Walmart.com will finally reimburse the camera price

AUTHOR: Angel - (Puerto Rico)

Walmart has finally settled the issue to honor the warranty.
 
Walmart.com has finally agreed to reimburse my daughter the price paid for the camera.
My daughter is waiting to receive the promised check by USPS mail.  This is caused because of my insistence, the BBB help, and the Walmart acknowledgement of their mistake.

Thanks to Rip-off Report for being part of the decent media to help consumers.

The case is now closed pending for the promised check.
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#2 UPDATE Employee

Walmart does not do the warranty.

AUTHOR: Ceadda - (U.S.A.)

Walmart does not service any product under the extended warranty. The extended warranty company does.

If your calling walmart to get service, YES, they will deny you. Call the number they gave you on your paperwork when you got the camera.

And yes, You are REQUIRED to have that paperwork. It tells you this several times at checkout.
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