- Report: #1115478
Report - Rebuttal - Arbitrate
Complaint Review: Wanted Auto Protect
Wanted Auto ProtectCherry Hill, NJ Internet USA
Wanted Auto Protect Back Room/ Boiler Room operation here Internet
*Consumer Comment: Auto Warranty is a Good Thing
*Consumer Comment: Questions about Wanted Auto Protect
*Author of original report: More on WAP
*Author of original report: More of the same..........
*UPDATE Employee: Complaint Response
*UPDATE Employee: Wanted Auto Protect
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I purchased a Mercedes about 7 months ago with 55,000+/- miles on it and the car is in very good condition. Today it has 66,000 miles on it. I purchased what I thought was a warranty for an additional 100,000 miles at a cost of about $3,500. I was told I could take my car anywhere I wanted to and they would pay for the covered items in their warranty. The fine print excludes hoses, gaskets, fluids and the like even though such items must be removed and cannot be reused to get to damaged or non functioning parts. I didn't like that but wanted the peace of mind knowing I have a warranty for the parts and labor.
Today I am in the 7th day of their doing due diligence on necessary repairs to my vehicle. I have been unable to open/close the gas tank cover, unable to lock the doors and the suspension is floating causing a very serious issue with the car. My mechanic has been on the phone with Auto Protect for days trying to explain to them what parts are connected and what parts have ancillary pieces and the like.
My mechanic called me to tell me Auto Protect would only pay for about half of the necessary repairs and they use "national" rates which are not available anywhere in a populated center and pay only the very lowest price they can find in their manuals for reconditioned/remanufactured parts; again none of which are available in metro areas. I asked why they will not pay my mechanics hourly rate and was told they only pay "national" rates. My mechanic told me he cannot get the needed parts for anywhere near what Auto Protect is offering to pay and he told me he doesn't know where they get their rate and parts schedules but he cannot do the work for what they are willing to pay for his labor.
I asked my mechanic if he deals with other warranty issuers and he told me he does regular business with 7 other companies and he has never had the problems he has had with Auto Protect. He would prefer not to do business with them because he has to spend a considerable amount of time explaining/arguing with them and to no satisfaction. He told me other companies he deals with would have covered most of the expense of this claim.
They are staffed with young ladies that at first come on politely but when questioned about what they will and will not pay and why, they become very defensive and acuse you of raising your voice and the like. After several minutes of trying to get some straight answers from the lady I asked to speak with a manager. I was put on hold for several minutes and then transferred to the managers line.............you guessed it........voice message only. I hung up and immediately called back and got the same sarcastic woman on the phone. I asked her if she is aware that her manager is not in and her response was, "you asked me to transfer you to a manager and that's what I did". I asked again if she was aware that the manager was not in when she transfered me and she said "i don't sit in front of him". Keep this in mind because this is the type of person you will deal with if you make the same mistake I have made.
I pointed out that I have read the internet reports from their company that say an insurred can take their vehicle to any mechanic etc..........then asked why won't you pay the labor rate. I was told that it is correct that I can take my car to any mechanic, but they only pay what they say is a published "national" rate. The only mechanics that work for their published national rate are three bay garage mechanics that are not certified MB mechanics. The mechanic I go to operates a low cost business in a 6 bay shop on a side street with at least 6 certified MB mechanics. They do not over charge for their services as is evident by the number of customers flocking to the business and the number of warranty providers they deal with daily.
This is my second encounter with Auto Protect in 7 months. They were not any better on the first experience but we managed to get through it with them telling me they were doing a favor for me. I paid about 40% of that invoice. Now I am stuck with an unsafe vehicle that they will pay about half of the costs to repair and they won't even pay for reasonable and customary labor fees in this market nor for parts available here. What I really have is a co-insurance policy issued by a back room operation that is in no way what I bargained for from the beginning in conversations with them and paid what I paid for other policies.....about $3,500. The last MB I had I took to a MB dealer and all the repairs were covered.........at significantly higher rates for parts and labor and they covered fluids and hoses that are necessarily replaced when work is done.
After dealing with them a second time it is evident to me that this is a "boiler room" operation. I strongly recommend that you take your business and hard earned money elsewhere.
This report was posted on Ripoff Report on 01/14/2014 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wanted-Auto-Protect/internet/Wanted-Auto-Protect-Back-Room-Boiler-Room-operation-herenbsp-Internet-1115478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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