• Report: #65743

Complaint Review: Warner Health Care Aka Avlimil

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 14, 2003
  • Updated: Sat, December 13, 2003

  • Reported By:Peoria Arizona
Warner Health Care Aka Avlimil
10869 Millington Court Cincinnati, Ohio U.S.A.

Warner Health Care Aka Avlimil fraudulent deceiptful underhanded ripoff Cincinnati Ohio

*Consumer Suggestion: Hey, Warner Health Care, A simple change in the ordering process can illiminate disputes like this one.

*Author of original report: Avlimil finally responds, caused so much unnecessary stress & heartache.

*Author of original report: Avlimil finally responds, caused so much unnecessary stress & heartache.

*Consumer Suggestion: You Must Contact Your Bank Immediately.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Id like to take a moment to bring to your attention a very fraudulent process used by this company. On 07/30/03, I visited www.avlimil.com to inquire about your Free 30-day Managed Cycle. From what your site explained, I could try a free, 30-day sample of your product if I paid for the shipping & handling ($4.50).

I made an order for a free, 30-day sample and paid the $4.50 S/H charge on my Visa debit card. When this order was complete, I received my confirmation number (519732) and printed my receipt. To my shock, my checking account was charged $109.50 on 08/04/03. Apparently, they had tried to take these funds out earlier, but they were not available. As soon as I was aware of this transaction, I asked my fiance to call Warner Health Care to dispute this.

I was unable to make this phone call during business hours because my office is very busy and I dont have much time for personal calls. Instead, my fiance was inconvenienced with having to call and wait on hold for 20+ minutes. He was told that I mustve accidentally selected the upgrade option on the website and that I would be receiving a 5-month supply of this product.

This is NOT what I requested, and I would like to believe that if I had upgraded my order, my receipt would show a transaction of $109.50, not the $4.50 it reflects. There was no way I would have made an order for $109.50 because I knew those funds were not available in my account.

Were getting married 09/02/03 and our budget is very, very tight at this time. When my fiance called to find out what was going on, he was told to return the product once it was received, and within 7-10 days we would receive a credit. My account was charged without authorization and they sent us a product we did not want.

On 08/08/03, at approximately 7am (Pacific Time), I spoke to Syliva, who was not helpful in any way. She was very argumentative and adamant this was my own error. After talking in circles with her, I requested to speak to her supervisor. She placed me on hold for nearly 10 mins. only to tell me her supervisor, Sherry, was on another call and she would have to call me back. I gave her my home phone number and Sylvia abruptly hung up on me.

After five (5) hours passed and I had not heard back from anyone, I called back and tried to reach Sherry. After waiting 30 minutes to get through to a service representative, Amber finally answered the line. She informed me that Sherry had never been given a message to call me, but that Amber had just given her my name and phone number and would have Sherry call me.

Another three (3) hours passed, and still no phone call from Sherry. I again called in to the 1-800 number and waited another 30 minutes for someone to answer the line. At that time, I spoke to Linda (I may be wrong on her name). She advised me that Sherry had gone home for the day, but that she could assist me because she was a Senior Representative. I, again, explained my situation, and, again, got nowhere. Both Sylvia and Linda wanted to blame me and were unwilling to work with me. I did not request the 5-month supply nor did I authorize a charge of $109.50.

Each representative I spoke with had the generic answer that I mustve accidentally chosen the upgrade. I have a strong feeling they've done this to many other unsuspecting clients and they were receiving many phone calls like mine. Without knowing the entire situation, this was the excuse they immediately gave my fiance. I find it hard to believe that I could make an order for $109.50, but receive a receipt for $4.50. That is awfully deceitful and Id be willing to bet its illegal.

When I spoke to Linda, I asked her to provide me with a copy of the order I supposedly placed, but she was unable. When I asked her how she could charge my Visa debit card with a copy of the order, she was unable to offer an explanation. It is very poor business to provide an unwanted service and/or product and then charge the client unknowingly. You have no idea how much stress & frustration this has caused me. I had a scheduled day off on 08/08/03 to have my wedding dress bustled & cleaned and to pick up my fiancees tuxedo, but instead, I spent the entire day fighting with Avlimil and trying to have my bank reverse these unauthorized charges.

Asking me to return the 5-month supply and wait for the credit is unacceptable. I cannot have over $100 tied up for an error your company has made. It is now Thursday evening, 08/14/03, and Ive yet to hear from Sherry. (Im not sure how she ever reached a supervisor position because her customer service skills are nonexistent). I received the order over the weekend, but now I must pay another shipping charge to mail it back to you (which I cant afford because youve depleted my bank account), wait until you process the return, and then wait another 7-10 days for the credit to my bank account.

Im looking at roughly 3 weeks to have you return my money that was never yours to begin with. This entire situation is unethical and unscrupulous. I've already forwarded my complaint to the Ohio Attorney General's Consumer Protection Dept, but I'm still out $105.

Vanessa
Peoria, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/14/2003 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Warner-Health-Care-Aka-Avlimil/Cincinnati-Ohio/Warner-Health-Care-Aka-Avlimil-fraudulent-deceiptful-underhanded-ripoff-Cincinnati-Ohio-65743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Warner Health Care Aka Avlimil

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Hey, Warner Health Care, A simple change in the ordering process can illiminate disputes like this one.

AUTHOR: Tracy - (U.S.A.)

I just ordered my 30 day supply for free with only shipping charges.

I saw the "upgrade your supply" information, I clicked on it to find out more about it, not to actually order it and the form then jumps to a new page that thanks you for upgrading your order.
I would think that it would have you confirm your upgrade, just like it did with the initial order.
A simple change in the ordering process can illiminate disputes like this one.

I am not gong to dispute my order, as I did see what I did, and have many hopes in this product, so if it does what it says it does, then $109.50 for a 5 month supply will be well worth it.
Respond to this report!
What's this?

#2 Author of original report

Avlimil finally responds, caused so much unnecessary stress & heartache.

AUTHOR: Vanessa - (U.S.A.)

After 3 weeks, Avlimil finally credit my bank account, but only after they received their shipment back. This caused so much unnecessary stress & heartache. Because they depleted my bank account, I almost wasnt able to have my wedding dress bustled/cleaned!

My bank was absolutely WORTHLESS! I contacted Compass Bank to inform them of the unauthorized charges, and they sent me in circles. One person offered a "provisional credit" while they investigated the situation, but no one was able to authorize that. I two hours, I spoke to 14 different people at the bank, and no one would help me in any way.

I also contacted the Ohio Attorney General's office, who told me it could take up to 90 days for a resolution. When they contacted Warner Health Care, they responded to the AG with "Her account has been credited. This has been resolved". They offered no explanation as to why they run their business like this or any guarantee that this won't happen to other consumers. The Ohio AG seemed to be satisfied with this response, but I'm not!

My advice - STAY AWAY FROM AVLIMIL!!!!!!!
Respond to this report!
What's this?

#3 Author of original report

Avlimil finally responds, caused so much unnecessary stress & heartache.

AUTHOR: Vanessa - (U.S.A.)

After 3 weeks, Avlimil finally credit my bank account, but only after they received their shipment back. This caused so much unnecessary stress & heartache. Because they depleted my bank account, I almost wasnt able to have my wedding dress bustled/cleaned!

My bank was absolutely WORTHLESS! I contacted Compass Bank to inform them of the unauthorized charges, and they sent me in circles. One person offered a "provisional credit" while they investigated the situation, but no one was able to authorize that. I two hours, I spoke to 14 different people at the bank, and no one would help me in any way.

I also contacted the Ohio Attorney General's office, who told me it could take up to 90 days for a resolution. When they contacted Warner Health Care, they responded to the AG with "Her account has been credited. This has been resolved". They offered no explanation as to why they run their business like this or any guarantee that this won't happen to other consumers. The Ohio AG seemed to be satisfied with this response, but I'm not!

My advice - STAY AWAY FROM AVLIMIL!!!!!!!
Respond to this report!
What's this?

#4 Consumer Suggestion

You Must Contact Your Bank Immediately.

AUTHOR: Anonymous - (U.S.A.)

Vanessa, you must contact your bank and file an unauthorized debit complaint with them. I don't know where you bank, but I had a similar situation after purchasing another product from tv, and my bank immediately put the funds back into my account, then went after the company who wrongfully debited my account.

Best wishes on your upcoming marriage!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.