- Report: #88725
Report - Rebuttal - Arbitrate
Complaint Review: Warner Health Care - Avlimil
Warner Health Care - Avlimilhttp://www.avlimil.com/index.html Internet U.S.A.
Warner Health Care - Avlimil Unauthorized unrecoverable debit card charges Internet
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I contacted the Avlimil customer service line, voiced my complaint and was told that I would have to call 1-866-834-1715. When I explained the situation to the woman who answered the phone and demanded a credit, she told me that I had 'agreed' to pay for the "Managed Care" service when ordering the "free" samples. I told her I did no such thing and she referred me to the url "https://www.burdettprocessing.com/avlimil/default.asp" which, she said, showed that the "free" sample included enrollment. She told me to look at the top line where it was indicated that there was a "30 Day Free Sample" listed for $0 - in fact, there was not; there is a "30 Day Managed Cycle" listed for $35, but she insisted that there was a "30 Day Free Sample" listed for $0"; but there wasn't on any three browsers that I used and I cleared the cache on all. She told me that she could do nothing for me and when I asked to speak to her supervisor she told me that she was the supervisor and when I threatened to report her company to federal authorities, she hung up on me.
I went to my bank and they could do little except issue me a new card with a new number and when the charge actually "posts" I will be able to dispute the charges. I may or may not get my money back, but "Warner Health Care" no longer has a valid bank card number to use to rip me off again.
This company seems to operate under several different names and the glut of TV ads for Avlimil seem to be continuing (although they no longer offer, it seems, "free" samples via the Internet).
The company seemed legitimate - but it's a major rip-off and a major scam.
This report was posted on Ripoff Report on 04/23/2004 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Warner-Health-Care-Avlimil/internet/Warner-Health-Care-Avlimil-Unauthorized-unrecoverable-debit-card-charges-Internet-88725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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