- Report: #101781
Report - Rebuttal - Arbitrate
Complaint Review: Warner Health Care
Warner Health CareCincinnati, Ohio U.S.A.
Warner Health Care ripoff Avlimil money back guarantee what a joke Cincinnati Ohio
I contacted Warner Health Care, Inc. in May 2004 to tell them that it just didn't work for me and that I had saved the boxes as told and I wanted my money back. I was directed to a supervisor named "Mike" who told me that in his computer it showed that I didn't start getting the product until Sept. 2003. I told him that was incorrect and that I would pull my bank statements and fax them to him to prove that I had been receiving the product way before Sept. 2003. He told me that the "money back guarantee" did not start until Sept. 2003 and that I had to take it 1 year before I could get a refund. He also informed me that he would research my account and call me back.
Two weeks later, I called him back and he gives me the same run around about not getting the product until Sept.2003 and not getting a refund. I told him to cancel my account and that I would pull all my bank statements and get back to him.
This was in May 2004. I was sent and charged for Avlimil in June 2004 and in July 2004. Again I called Warner Health Care, Inc. customer service and ask to speak to a supervisor. "Juana" tells me the company did not have a money back guarantee in July 2003. (now that I can prove I have been getting the product by my bank statements) I explained to her that the money back guarantee may have changed as of Sept. 2003 but when I signed up and started receiving this product, it was 12 months of saved boxes and I would get my money back. I did not print out the terms from my computer in July 2003 and if anyone out there has them from the web site..... please contact me! "Juana" said she would cancel my account as of today and refund me the two extra months that have been charged since I cancelled the last time in May.
I'm not holding my breath!
When I accepted this product and bank draft, it was in good faith of this company. I read and understood what I was required to do in order to receive my refund if I was not satisfied, however, according to Warner Health Care, Inc. The money back guarantee didn't even start until Sept. 2003 and since I became a customer before that time, I would not be able to get a refund. I have been paying for this product for 13 months now and would have been happy with just the 12 months that I was "guaranteed" but Warner Health Care, Inc. is a rip off! They do not stand behind thier advertised word or otherwise. These people should be ashamed of themselves but I'm sure their to busy taking our money to care.
This report was posted on Ripoff Report on 08/02/2004 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Warner-Health-Care/Cincinnati-Ohio-45218/Warner-Health-Care-ripoff-Avlimil-money-back-guarantee-what-a-joke-Cincinnati-Ohio-101781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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