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Report: #592078

Complaint Review: Warrantech Consumer Products - Bedford Texas

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  • Reported By: Michelle — Baltimore Maryland United States of America
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  • Warrantech Consumer Products 2200 HWY 121, STE 100 Bedford, Texas United States of America

Warrantech Consumer Products RepairMaster Warrantech Ignores Complaint until BBB helped. Bedford, Texas

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We experienced horrible service from Warrantech in trying to get them to replace our 56" DLP TV after the serviceman indicated that the light generator was no longer available and indicated it could not be repaired. We called over and over again to no avail, had been placed on hold for extended periods of time, and received promises that a replacement would be ordered yet the delivery date was never confirmed. Finally, we posted a complaint with the Better Business Bureau (BBB). The BBB has numerous complaints for Warrantech and has given them an "F" rating. The BBB was quick to respond to our complaint and forwarded information about the complaint to Warrantech. We immediately noticed a difference in the response that we received from Warrantech. Within a few weeks, we received a comparable replacement TV. We are very appreciative of the BBB and advise others to inform them of the problems they have experienced with Warrantech.

This report was posted on Ripoff Report on 04/11/2010 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/warrantech-consumer-products/bedford-texas-/warrantech-consumer-products-repairmaster-warrantech-ignores-complaint-until-bbb-helped-b-592078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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