I purchased a third party repair contract from Directv. I originally filed a claim in August of 2012, and sent my laptop in for repair of the power button and plastic around the screen. THe laptop in question is a dell studio 1558 that I originally paid around $1500 for in 2010.
It was returned to me in Sept of 2012. While the power button and plastic around the screen were fixed, the computer would not boot (never had that issue before) and the fan would not come on. I called the very next day, and after 3 HOURS of trying to explain what the problem was, I was told it was a "software conflict" and that the discs that came with my laptop were the "wrong discs" and that I would need to purchase new windows 7 discs from microsoft. I told them that was not acceptable to me and they asked me "well, what do you want us to do? Do you want to send it back to us?" Of course I want it fixed, so I send it back.
30 days later, it returns to me a second time, this time the "heat sink and fan" were replaced. In less than 3 months, the fan stops working again. SO I call again, and Im told its covered under the old claim, and to send it back. I send it back, and 2 weeks later, it again comes back more broken than when I sent it off. It was written on the claim that "animal hair and dust" had clogged the fan, interstingly enough I have never had an issue with any fan being "clogged" before. I tunred it on, and again it will not boot, and now half the screen is grey. The screen is not broken, its just grey. I have called again, and I am sending it back for a 4th time. I was told by warranty logistics that it would be "replaced at the value I paid for it" but now they are saying they are going to attempt to repair it yet again. I have been without my laptop for the last 4+ months, and they want to do NOTHING to fix or remedy the issue.