Report: #976599

Complaint Review: Warranty Logistics

Submitted: Sat, December 01, 2012
Updated: Sat, December 01, 2012

Reported By: Matthew Ortega — grand island Nebraska United States of America

Warranty Logistics

2700 S Story Rd Irving, Texas United States of America

Phone: 78118864857
Web:
Category: Computer Fraud

Warranty Logistics TOTAL RIPOFF Repair Depot no knowledge on repairs, loses Product Irving , Texas

*Consumer Comment: Virus?

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First of all do not buy the NEW service plan from walmart sams target or any retailier. I sent in my computer in Sept. and its not DEC 1st and its still not fixed. as much time as i have wasted with the repair warrenty company. i could have paid a local computer repair center to fix it cheaper. Have sent in My computer 3 times first time it gets to the repair center they send it back and states the problem has to do with virus. Funny thing is i ran a recovery on it before it was sent in and reformated the hard drive. after recieving the laptop back that time I was advised to send it back in with the recovery disk... round 2, they fixed nothing.... lost the disk... and now on round 3 with this f***ed up company. All they ever do when you call in is applogies which pisses me off.. I please stress any customer not to buy the warranty because I dont want anyone to go threw the same BS I have been threw. Beware...of this company..

This report was posted on Ripoff Report on 12/01/2012 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Warranty-Logistics/Irving-Texas-/Warranty-Logistics-TOTAL-RIPOFF-Repair-Depot-no-knowledge-on-repairs-loses-Product-Irv-976599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Virus?

AUTHOR: Concerned - (USA)

SUBMITTED: Saturday, December 01, 2012

Unfortunately, most people believe that if you do a recovery (back to the day it was new) that it will remove a virus. WRONG! The only way to ensure that a virus is gone is to "scrub" the hard drive or "write it to zeroes" (yes I'm a techie, 20 + years). There are two online virus scanning services that you could use that is absolutely free that I would recommend, but I won't put their names on here. I've used both and they are very good. Do a search with Google and you will find them. One starts with a B and the other starts with a T. Good luck!