- Report: #917054
Report - Rebuttal - Arbitrate
Complaint Review: Warranty Solutions
Warranty Solutions7125 W Jefferson Avenue, suite 200 Lakewood, Colorado United States of America
Warranty Solutions Wells Fargo Family, WS Aftermarket Soulutions Corporation Does not honor Warranty by just saying not covered, hides behind many names, Lakewood, Colorado
I have never had a claim against them for my vehicle.
The repair in question involved the air conditioning system. The component that failed was a switch block,(this is a block of aluminum machined to house a switch). This is sold as part of a part sold as an assembly, it contains the housing block, the switch itself, a bracket and tubing which is welded to the block, to itself, to fittings. The switch block had from the start a defect or crack which worsened over time. This was not in a weld or tubing but in the block itself.
Because Toyota has labeled this as a "tubing assembly" Warranty Solutions says it is not covered. This is just avoiding paying a valid claim.
To make things worse this company says it is only the administrator of the plan. On the contract there are 4 different company names none of which can be found on line. Another company is listed in the fine print of the rejection letter which I had to request to obtain. The last company is called WS Aftermarket Services Corporation, then these are all said to be insured by Heritage Indemnity Company of Denver, Co.
This maze of companies all lead back to Wells Fargo and I believe is just a means to prevent the average person from lodging a complaint. Just do a search for complaints for these companies, you can find none, which is almost impossible unless it is almost impossible to complain.
These practices need to be addressed by Laws to protect consumers, all contract should state the name of who or what is ultimately responsible for any claims or complaints. In this case I would assume Wells Fargo, but they will send you on a wild goose chase through all these listed and all will say they are not who to talk to. They say they will forward the information so you think they are doing something in an effort to just let you give up in frustration.
This report was posted on Ripoff Report on 07/25/2012 04:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Warranty-Solutions/Lakewood-Colorado-80235/Warranty-Solutions-Wells-Fargo-Family-WS-Aftermarket-Soulutions-Corporation-Does-not-hono-917054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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