This Company failed to properly repair my car and charged me for it. They did not repair the broken strut mount but the right arm bracket connected to it and usually sold with it. They were told the strut mount was broken but did not fix it. They asked to inspect the car to make sure and confirm the broken strut mount assessed by Pep Boys and another company previously which they did. They then gave me an estimate for control arm bracket which I did not think anything of that lingo because strut mounts are sold as part of the right arm control bracket and the owner knew it was the mount and the repairman confirmed it was the mount on inspection and other places called it control arm bracket too since they are sold as one.
They replaced the part attached that did not need to be replaced and charged me for it. The right arm control bracket is typically sold with the strut mount as one piece. [continued below]....
..... They refused to issue credit. I even had it returned to them. To make matters worse, all repairs were discussed with owner/manager named "Tracy," but the receptionist is the one really running the show. I never spoke with her about the repair needed yet she acted like she knew everything there was to know. She yelled and screamed at me. She ran after me to attack me and she had to be held back.
Basically, Tracy said he had ordered the right arm control bracket and the strut mount I needed replaced but it would be two weeks to get my car in for same day service. When they got my car they realized they had the "wrong part." That is they got the bracket but not the mount from some used parts dealer because Tracy did not communicate what his written estimate actually meant properly to his staff. They asked to keep the car an extra day to get it. I even asked Tracy if he would just replace the mount or both the mount and bracket and he said both even right before, which was a good reminder!
I had to have car back the next day and when I called receptionist around 915 am she was rude saying they didn't know if I could have it back by two and she wouldn't even call the parts person or anything to try to get more info for me. I told her I had to have car back as my dad was having surgery and it was to be done yesterday. She started screaming at me. Said my car was taken apart and if I wanted it back I had to pay for full repair cost though they had not even done the repair, completed it timely and ordered wrong part--not my fault! I was very calm and told her it was not her issue but Tracy the owner's and to just have him call me. He called within a very very short time lying saying they got part in and fixed my car. Wow!
On arrival I asked for old part back and they brought me arm control bracket. I asked where strut mount was and he showed me sides of bracket with rubber telling me that was the strut mount. It wasn't. Finally the receptionist interjects screaming as usual that they replaced what estimate written by them said "control bracket" and too bad I had to pay for it. I asked them why they would replace something that did not need to be replaced and leave the obviously broken strut mount next to it unrepaired. I asked The owner if he did not communicate to them or what. This receptionist who has already run my card for the price goes nuts interjecting and screaming when she was never even the person involved with the work on my car. inspecting it or me even speaking to about the broken strut mount in the first place.
So it just ended with me saying "So you replaced a part that was not broken, ignored the part next to it that was and charged me for it? You are supposed to be the repair people and know what you are doing" I just left as these people were lying to steal/keep my money though they were negligent. They just wanted to con me out of the repair price because they messed up ordering the wrong part and could not finish timely and did not want to reschedule.
The receptionist ran after me to attack me. I sent a letter revoking my credit authorization. Then receptionist calls saying they are going to file a lien on my car and take it- all kinds of threats which she does not know what she is talking about and has issues.
This lot is across from Cloud 9 and looks awful with cars everywhere in lot. You can barely drive through it. The receptionist area and waiting is really gross looking. The people are very rough looking and have bad customer service and communication skills. They were dishonest with me, assaulted me, took my money under a lie they had fixed my car and refused to give a refund.
Seriously do not use this company. They claim to do business with car lots. I wouldn't want to buy a used car they had fixed from a car lot.