• Report: #190392

Complaint Review: Washington Mutual Bank - Providian

  • Submitted: Sun, May 07, 2006
  • Updated: Sun, May 07, 2006

  • Reported By:Clarence New York
Washington Mutual Bank - Providian
providian.com Internet U.S.A.

Providian - Washington Mutual Bank ripoff Balance Transfer wasn't 0 % as advertised Dallas Internet

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I thought I signed up for a Providian Credit Card with Zero % on Balance Tranfers and New Purchases until june 2007 starting back in January of 2006. I didn't notice until my second bill that I was getting charged (9.24% on my balance transfer).

I called and spoke to a gentleman with broken English ( I won't even go there) and he explained that the charge was a one time charge on the bill. I told him I signed up on the internet and my account was to be Zero % across the board . He checked with someone and he agreed and at that time I asked him to check last month. He did and found a charge on there as well. My question then was if it was a one time charge why is there a charge back then too. He could not answer that and agreed to take off the added interest as well. I got the usual response ,2/3 billing cycles before you see it.
Not once did he bring up that my account that I signed up for was not Zero %.

Fastforward to My statement for 4/17/06 this has a 9.74% not 9.24% finance charge on the Balance Transfer. I called and spoke to 2 supervisors who are now telling me that the other agent was wrong and should have informed me that I had not signed up for Zero % on Balance transfers. They gave me credit for the last time.
Folks I have never paid interest for 6 yrs on balance transfers and when I get an offer I read it pretty carefully before I jump. Unfortunately for me I didn't keep the promo letter I got in the mail with the Reservation Number on it which I used to sign up on the internet. It would be interesting to know if it happened to anyone else out there

Clarence, New York

This report was posted on Ripoff Report on 05/07/2006 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-Mutual-Bank-Providian/internet/Providian-Washington-Mutual-Bank-ripoff-Balance-Transfer-wasnt-0-as-advertised-Dallas-190392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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