- Report: #450872
Report - Rebuttal - Arbitrate
Complaint Review: Washington Mutual Bank
Washington Mutual Bankwww.wamu.com Nationwide U.S.A.
Washington Mutual Bank Why You Shouldn't Bank With WaMu....Hassle, Charged Fees, Couldn't Close the Account Nationwide
*Consumer Suggestion: Email
She explains I will not be charged any fees and that $5 will automatically be transferred monthly from my checking account, adding I can transfer it back. I ask if it is really required and I am told yes.
3/19- I requested both my checking and savings accounts to be closed via email. I received a response stating my checking account was overdrawn by $40.00. It seems like WaMu will allow a debit card transaction to go through even when there are not enough funds. Okay, expensive lesson learned. I deposit the funds and request again that both accounts be closed.
3/31- WaMu posts a service fee of $5 to my savings account - after I send the 2nd request for the accounts to be closed. I email customer service again and state the savings account was requested to be closed and the "automatic transfer of $5 monthly" and service fees should not have been posted, but either way it should have been credited back anyway per the original agreement at the time the checking account was opened. I received a response back this week stating they are unable to close the account since it is overdrawn by $5.
4/7- 2nd request to close all accounts. Checking account finally closed. Email response received stating the savings cannot be closed due to an overdrawn balance of $5.
5/8- I explain again the $5 is a fee WaMu charged and should be refunded back as agreed to and requested for it to be closed almost 2 months ago.
EMAIL COPY FROM WAMU- 5/9 Thanks for contacting WaMu, now a part of Chase!
As per your request, I reviewed your account and found that the account ending in 5255 is currently being overdrawn in the amount of $5. The overdrawn amount must be paid immediately to close the account.
So, today is May 11 and I am still trying to get this account closed. Why should I have to pay $5 to WaMu when they did not refund the service fee they promised to do so? Check it out-
4/30/2009 *REFUND SERVICE CHARGE +$5.00 ($5.00)
4/30/2009 *SERVICE CHARGE $5.00 ($10.00)
3/31/2009 *SERVICE CHARGE $5.00 ($5.00)
2/27/2009 *REFUND SERVICE CHARGE +$5.00 $0.00
2/27/2009 *SERVICE CHARGE $5.00 ($5.00)
2/17/2009 XFR/OLB TRANSFER TO ******xxxx $5.00 $0.00
2/11/2009 *AUTOMATIC SAVINGS PLAN CREDIT +$5.00 $5.00
1/30/2009 *REFUND SERVICE CHARGE +$5.00 $0.00
1/30/2009 *SERVICE CHARGE $5.00 ($5.00)
1/14/2009 XFR/OLB TRANSFER TO ******xxxx $5.00 $0.00
1/12/2009 *AUTOMATIC SAVINGS PLAN CREDIT +$5.00 $5.00
12/31/2008 *REFUND SERVICE CHARGE +$5.00 $0.00
12/31/2008 *SERVICE CHARGE $5.00 ($5.00)
Do you really want to bank with WASHINGTON MUTUAL- DISORGANIZED, HASSLE TO WORK WITH, CHARGES FEES TO CLOSE AN ACCOUNT?????? With so many banks out there today who really, really want your business, go open your account with a reputable company who makes it easy to bank with them.
Don't bank at wamu
This report was posted on Ripoff Report on 05/11/2009 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-Mutual-Bank/nationwide/Washington-Mutual-Bank-Why-You-Shouldnt-Bank-With-WaMuHassle-Charged-Fees-Couldnt-450872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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