- Report: #76069
Report - Rebuttal - Arbitrate
Complaint Review: Washington Mutual Home Loans
Washington Mutual Home LoansPo Box 660139 Dallas, Texas U.S.A.
Washington Mutual Home Loans Extremely poor customer service Dallas Texas
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I called them approximately 40 times. I was given to the wrong department, put on hold, transferred around to who knows where, I was actually hung up on by a customer service representative twice and given 2 different phone numbers to try, one of which did not even exist. Once I found a competant and knowledgable person to speak with but when I needed to make a followup call, I couldn't speak to that person because no one will give you their name, rank, serial number or direct phone number. So I had to start all over again with my issue with another representative. This was very aggravating.
After 5 or 6 attempted phone calls, I started keeping a telephone log. Before I finally got the problem semi-resolved I had called 40 times and was placed on hold for a total of 18 hours, and I am not kidding. On one call I held for 40 minutes listening to their rediculous music and a message stating something to the effect, "your call is important to us, please stay on the line and a representative will be with you shortly". What a joke!
I was 63 years old at that time and I have to say that in my entire life I have never been treated so poorly.
How many Washington Mutual personnel does it take to change a light bulb anyway?
This report was posted on Ripoff Report on 12/28/2003 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-Mutual-Home-Loans/Dallas-Texas-75266/Washington-Mutual-Home-Loans-Extremely-poor-customer-service-Dallas-Texas-76069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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