• Report: #354885

Complaint Review: Washington Mutual/ Providian

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  • Submitted: Wed, July 23, 2008
  • Updated: Wed, July 23, 2008

  • Reported By:Cape Girardeau Missouri
Washington Mutual/ Providian
Po Box 660509 Dallas, Texas U.S.A.

Washington Mutual/ Providian lied about interest rates and everything else Dallas Texas

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Wamu informed me they would raise my interest rate. I called to cancel card and was assured my rate was not going up. My rate went up anyway. I called to question this and was promised the rate would be put back down to the original amount but it might take a couple of months. At the end of two months, I called again because the rate did not decrease. I was told that my account had been reviewed again and the rate was in fact increasing again. I talked to an account supervisor who apologized but said she could not reinstate the original rate. I asked to talk with her supervisor and was told he was on vacation but that he would return my call within 48 hours. Two weeks later I called again asking to speak with the account supervisor I spoke with originally and was told I would have to speak with whoever was available. After another run around, he assured me my account would be reviewed immediately and my rate would be reduced. I asked several times if he was ensuring that the rate would return to the original amount and several times he promised it would. When I finally pinned him down, he said he promised it would be reviewed immediately but that he could not promise the rate would return to the original amount. I guess I should be happy to only be paying twice the amount of interest I should instead of three times the amount. I am angry, to say the least. This company should not be allowed to operate in this manner.

Donna
Cape Girardeau, Missouri
U.S.A.

This report was posted on Ripoff Report on 07/23/2008 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-Mutual-Providian/Dallas-Texas-75266/Washington-Mutual-Providian-lied-about-interest-rates-and-everything-else-Dallas-Texas-354885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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