- Report: #342313
Report - Rebuttal - Arbitrate
Complaint Review: Washington Mutual
Washington Mutual8585 N MACARTHUR BLVD. Irving, Texas U.S.A.
Washington Mutual Ripoff, Charges false fees and makes erroneous reports to chexsystems Irving Texas
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I called the branch and spoke with the Manager Jennifer on June 19, 2008 who told me she was sorry but my account had not been closed because when she received the letter she isn't allowed to close accounts from the branch. Now Jennifer never called me or sent me a letter in reply. She just allowed more charges to add up and didn't let me know. I recorded my conversations with Jennifer in hopes the Main Office would see that I had in fact asked for my account to be closed.
Jennifer tells me i need to pay the $128.00, which in all honestly, I would pay to end this mess. But she states I will have a charge off report for 5 years and Washington Mutual will not remove it even if it is Wamu's mistake.
All i can say is that I have been a loyal customer that has run a lot of money through my accounts there and the minute I try to close my account they charge off $128.00 dollars and try to hurt my credit. Please beware of Washington Mutual and the manager at the irving location:
VALLEY RANCH FINANCIAL CENTER
8585 N MACARTHUR BLVD
IRVING, TX 75063-4112
Manager: Jennifer Chavez
The sad part is the home office at Washington Mutual won't even talk to me - they send me to a recording for Chexsysytems.
This report was posted on Ripoff Report on 06/20/2008 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-Mutual/Irving-Texas-76692/Washington-Mutual-Ripoff-Charges-false-fees-and-makes-erroneous-reports-to-chexsystems-Ir-342313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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