• Report: #909342

Complaint Review: Washington State Dept of Veterans Affairs

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  • Submitted: Tue, July 10, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: James — Tacoma Washington United States of America
Washington State Dept of Veterans Affairs
1102 Quince St SE 1st floor Olympia, Washington United States of America

Washington State Dept of Veterans Affairs Rafael Lozano, Olympia Service Center Manager This guy doesn't even know how to do his job. Just another person this group hires that is unqualified to do their job. Olympia, Washington

*Consumer Comment: This guy is not trying hard enough to help vets

*UPDATE Employee: From WDVA:

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This guy is really a messed up person with no real life experience to help veterans. So I go ask him for some help what he cant see me. Oh even better they hired him because he was some admission councilor at The Evergreen State College. Wouldn't you think they would hire someone that actually knows how to do service work or someone that is a past service officer.

I'd think so but that's just me. I guess the Director is up to his old tricks of hiring whomever he wants regardless of their qualification or experience. I think it also has to do with individuals in leadership at WDVA that have graduated from Evergreen need to keep their friends employed because it so rough out there.

This guy needs to be fired and he has no compassion or drive to help veterans like myself. Hey Director Lee why don't you fire this guy right now.  Wow what a joke of an agency to know that they really don't have any type of morals and hire the lamest person out there. Now the past manager was so much better Alex. This individual Alex was a team player and always tried to help me and fellow veterans. So this is not a knock against this agency because they have hired great people like Alex in the past. Just they are not doing it now.

This report was posted on Ripoff Report on 07/10/2012 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Washington-State-Dept-of-Veterans-Affairs/Olympia-Washington-98504-1155/Washington-State-Dept-of-Veterans-Affairs-Rafael-Lozano-Olympia-Service-Center-Manager-Th-909342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

This guy is not trying hard enough to help vets

AUTHOR: Jimmy from T-Town - (United States of America)

I saw the same guy (Rafael) this time behind the glass of the front office at WDVA. he couldn't take the time to come out and talk to me about my concerns. I know that he probably sees a lot of veterans like me in a day, but just a suggestion maybe try and be polite and courteous to people like me seeking help. Yep, me trying to get some help from the state for my VA claim. I was also told that the VIP fund doesn't cover me. Great I just needed some money to try and lineup a job. Instead of telling me just no you don't qualify I left. I actually came back a few days later and talked to the guy who is a work study and he had the answers. Why is the student/work study not the boss. Sounds like I can agree with the last person who posted on here no compassion and no drive to help vets like me. Does this guy know what it is to be a disabled person and also a veteran. Next time, Rafael could you at least come out greet me and then give me bad news. I think the Director of the state agency has a good heart and he just hired someone that doesn't have those same values. Funny, because next time I stop by I will ask how many people graduated from Evergreen here?

Next time I think I will look up the names of some local VSO's veteran service organizations in town and go see them and don't waste my time with Rafael and WDVA.

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#2 UPDATE Employee

From WDVA:

AUTHOR: Heidi - (United States of America)

Im sorry to hear that you are dissatisfied with your recent interaction with us.  We strive to provide the highest level of customer care and service possible.  Not all of us are experts in all areas of Veterans Benefits and Services but as an agency, our staff have a wealth of knowledge that we rely on to serve veterans and their families.
 
I would like to talk with you more and be sure we have connected with the benefits or services you need.  Please let me know a good time and number where I can reach you, or feel free to give me a call at 360-725-2154.
 
Heidi Audette
Communications Director
Washington State Department of Veterans Affairs 
Serving Those Who Served
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