- Report: #982555
Report - Rebuttal - Arbitrate
Complaint Review: Wavestreaming
Wavestreaming3rd Floor, Pleer House, 1 Fennel Street Internet United States of America
Wavestreaming Igniso Ltd Unauthorized Credit Card Charge and Refused to Honor Cancellation Request Internet
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I contacted customer support through their website and carefully explained my problem. I was contacted by a customer support person who told me "it works from our end" and supplied me with a sample playlist and log. I replied that he did not examine my playlists or provide me with any meaningful support. I ask to have my account canceled.
Then in early December I received reminder emails about paying for the second month's service. I replied that I wanted our account canceled as per the terms of the service contract. My reply email was ignored. I was sent 4 reminder notices and each time I responded emphatically that I wanted the service canceled as our company changed to a different streaming provider. Wavestreaming did not respond to my cancellation requests.
Today they charged my credit card for the second month's service completely without my approval. I never gave any approval for automatic use of my company's credit card.
Wavestreaming makes a lot of claims yet they have been nothing but problems. Choose your streaming provider carefully.
This report was posted on Ripoff Report on 12/15/2012 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wavestreaming/internet/Wavestreaming-Igniso-Ltd-Unauthorized-Credit-Card-Charge-and-Refused-to-Honor-Cancellation-982555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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