Complaint Review

Wavestreaming

Report: #982555

Submitted:
Sat, December 15, 2012
Updated:
Sat, December 15, 2012
Reported By:
Marc Parella
San Francisco California United States of America
Name:
Wavestreaming
Address:
3rd Floor, Pleer House, 1 Fennel Street Internet United States of America Phone:
213 985-3380
Category:
Internet Services

Wavestreaming Igniso Ltd Unauthorized Credit Card Charge and Refused to Honor Cancellation Request Internet


My company Price Rubin & Partners contracted Wavestreaming.com to provide internet radio streaming services.  The company's contract was a month-to-month contract with no long-term obligation.  I signed up on October 31 2012.  In November I started to build my company's radio station and experienced technical problems.  The most-frustrating problem was that playlists were not broadcasting in sequence.  Announcements and content were being streamed out of order.  The service was completed unusable.  

I contacted customer support through their website and carefully explained my problem.  I was contacted by a customer support person who told me "it works from our end" and supplied me with a sample playlist and log.  I replied that he did not examine my playlists or provide me with any meaningful support.  I ask to have my account canceled.

Then in early December I received reminder emails about paying for the second month's service.  I replied that I wanted our account canceled as per the terms of the service contract.  My reply email was ignored.  I was sent 4 reminder notices and each time I responded emphatically that I wanted the service canceled as our company changed to a different streaming provider.  Wavestreaming did not respond to my cancellation requests.

Today they charged my credit card for the second month's service completely without my approval.  I never gave any approval for automatic use of my company's credit card.  

Wavestreaming makes a lot of claims yet they have been nothing but problems.  Choose your streaming provider carefully.

This report was posted on Ripoff Report on 12/15/2012 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wavestreaming/internet/Wavestreaming-Igniso-Ltd-Unauthorized-Credit-Card-Charge-and-Refused-to-Honor-Cancellation-982555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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