Wawanesa Insurance Company USA Francine R. Lanser Clam Adjuster Rude & Very Unprofessional San Diego, California

I just filed a cliam with Wawanesa because my car got stolen a week ago and was recoverred two days later.  I was assigned Francine R. Lanser as an adjuster.  On the first call (phone interview) on 3/9/10 with Francine, I felt like I'm a criminal.  When she pull my record; there has been claim that my brother file when his car got stolen at his work parking lot.  But since we live in the same address; the report got pulled.  He has a different policy with a diffferent company.  None of the car was under Wawanesa's policy but since we lived in the same address it was pull up on my record too.  She makes comments like " oh your bother is unemployed and still have a car to drive?"  When I told her that he just move in with me becuase he got layoff from his work.  I felt like; she's not trying to help me and already accused me of fraudulant before the process even started.  How can I go to her for help.  The incident is out of my control and I cannot help it.  We just happen to live in a neighborhood that has a higer auto thelf rate; that why we pay a higher premium.

Anyway, I'm very dissatisfied with Wawanesa and the people that work there is being very unfriendly and rude.  I will try to find a new insurance.  Oh, someone hit my car at the supermarket parking lot and she has Progressive as a coverage.  I contacted Progressive and the rep/adjuster was very nice and helpful.  He make sure that my car was fixed and even arranged a rental car while my car was at the shop.  He also followup to make sure that everything was complete.  I was very happy with Progressive for their service even though I'm not even their customer/policy holder.