I had first used Waychoffs Heating and air in March of 08. I had a leak in a mini split ac unit. The company spokesperson (Tom) stated that there is a $79 diagnostic charge and once the tech. located the problem he would quote a flat rate charge to fix the problem. The tech. came out checked out the system using his sniffer device (sorry I don't know the technical term) and told me that he thought it was leaking at the fittings. He tightened the fitting and put new refrigerant. The Charge was $79 + refrigerant = $115.00
Five months Later in August 08 I was calling Waychoffs back. The unit was low on refrigerant again. The last Tech had missed were the leak was. The company sent out a new tech. he performed the same test with the same equiptment as the last tech but he did pressurize the system with nitrogen. The leak was then discoved located in the inside coil unit. The tech informed me that the cost of repair would far exceed the cost of a new unit. Now for realy bad news. The tech told me the bill for the day would be $338!!!. The only thing the tech did was find the leak (Diagnostic) and that was it. NO repair work done and no refrigerant added (that would be another $110.00) I was left with a non working unit.
I called the office and they stated they would remove $100 for the nitrogen (costco charged me $0 to fill four SUV tires with nitrogen) but I still owed $238. The spokesperson (Tom) said that he was not charging the diagnostic charge but a leak finding charge which costs 3 times as much.
This is just plain wrong, they were out just 5 months earlier and miss diagnosed the location of the leak. (the unit leaked out at the same rate as it did the first time). This company should not be trusted. They do not stand behind their work and will miss lead you about their pricing. Shop other AC companies before using this one.