- Report: #549472
Report - Rebuttal - Arbitrate
Complaint Review: We Fix Ugly Pools
We Fix Ugly Pools7558 W. Thunderbird Rd Peoria, Arizona United States of America
We Fix Ugly Pools Brian Wade Morris BAIT & swtitch! Change orders that total more than building a new pool!!! WHEN WE HAD AGREED ON TERMS! Peoria, Arizona
*Author of original report: Contractor resolved Dispute
*REBUTTAL Owner of company: We acted in good faith with Mr. and Mrs. White
*Consumer Comment: We had nothing but a horrific experience with this company!!!
*REBUTTAL Owner of company: Responding the Negative Comments of Mr. Greg White, Fountain Hills
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After interviewing several pool companies to remodel our pool we chose We fix ugly pools. They were not the least expensive but their salesperson seemed to be very knowledgeable. This is not a major remodel-just new pebble tec with new cool dec and repairing a crack that the spa had across the top, which we were told had been caused by a decorative rock that needed to be removed. The salesman assured us that the worst case scenario would be a torque-lock would fix the crack that would be an additional $850.
Day 1 we paid $1,000 and they had 4 guys chip out the pebble tec. Then they asked for another $4200 before proceeding- we paid that and didn't see them for 10 days. I called the office to be given the run around- "We have to have engineering look at this- we can't do anything until we get another $4295!!" They were now asking for a total contract amount $17,219.!! EXCUSE ME? If you look on Craigslist they have an ad to build a complete pool within a week for $14k..... for some minor changes on our pool they now expect us to pay more than a new pool? We have made several attempts to get part of our $4200 back and have reported them to the ROC. Brian Morris the qualifying has only been very rude-bullying and arrogant, refusing any requests to work something out. The long & short of it. They have $5200 of our money and only chipped out the pebble tec which they have listed as $1,000 on our contract and we do not want them back on our property. This is a company that uses the Old Bait & Switch routine - times are tough out there and some contractors think the general public is ignorant- don't use this contractor.
This report was posted on Ripoff Report on 01/04/2010 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/We-Fix-Ugly-Pools/Peoria-Arizona-85381/We-Fix-Ugly-Pools-Brian-Wade-Morris-BAIT-swtitch-Change-orders-that-total-more-than-bui-549472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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