- Report: #1042581
Report - Rebuttal - Arbitrate
Complaint Review: We Fix Ugly Pools
We Fix Ugly Pools2509 N 7th St Phoenix, Arizona United States of America
We Fix Ugly Pools Overcharge Phoenix, Arizona
*REBUTTAL Owner of company: We Apologize
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A simple math miscalculation I can understand, but adding $26.90 to a bill is a very random miscalculation and seems to be either an intentional overcharge or a mistake by someone who has no business working in the billing/accounting department.
I can also understand a type, but going from 772.79 to 799.69 is also a large stretch to explain as a typo regardless of what keypad or keyboard you may be using.
I filed a dispute with my credit card company already and they are taking care of fixing the problem with We Fix Ugly Pools, but I want to put this out there as a warning. If you are using, have used, or plan to use this company, be sure to check your invoice receipt with the actual charges that post to your card after the job.
Personally I will be looking for a new pool repair company to work with in the future.
This report was posted on Ripoff Report on 04/11/2013 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/We-Fix-Ugly-Pools/Phoenix-Arizona-/We-Fix-Ugly-Pools-Overcharge-Phoenix-Arizona-1042581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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