- Report: #1087445
Report - Rebuttal - Arbitrate
Complaint Review: We Rent For You
We Rent For You Randi Cussed me out and told me to find another provider because they don't need my services, I need their services California Orange
*UPDATE Employee: Rebuttal to Randy Goodwin
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I have really bad credit and owe an apartment complex money, which is considered an eviction. By me doing that, I am not able to apply for an apartment. Well, I conducted research to see if I could find a service that could help me get into an apartment and I came across We Rent For You (WRFU). I spoke to Lisa my first few encounters and later called Lisa on her cell phone to find out that she and Randi had a disagreement and she gave me another contact number and told me to get in touch with Randi and tell her what the outcome was. She also said that if Randi gives me an attitude to let her know so she can handle her. That was pretty odd to me but at this time I had already invested in their services and submitted my $175.00 for the background check to qualify for their services. Well, I was approved and called them everyother week to follow up on my status. Well, I was not ready to make many moves at the time until around the beginning of the month and the following week I receive an e-mail stating that my approval expired, so I called and Randi answers the phone. Well, as we are talking she began to get a little irritated because I am asking her questions to understand why the e-mail I received and why my approval expired. They fail to tell me that the approval letter is good for one week so when I told her that I did not know and asked if there are any other things that I should know, she cussed me out and said that if I did not want their services then I can take my business somewhere else. At this time I really did not understand what was going on, maybe she was having a bad day but she kept repeating the same line to me in addition to saying that they receive a lot of people and they are making their money and they don't need me I need them so find another option to help you get your place. At this time I am a little upset because they took my $175.00 and I can not get it back so I wanted to make things right so I can get me and my kids off the streets, because at this time we was homeless and I had to find places for us to go. This was very upsetting and then as I am trying to explain my situation to her she continues to control the conversation and said I am not able to get my $175.00 back they have my money and find another option because they were the only ones providing the service and no one else can compete. I reported them to BBB as a complaint and they failed to answer the complaint, now they are known to BBB as a bad business organization. It may not be Randi's organization but she has really made the company look bad in the customer service sector, no one should be treated the way Randi has treated anyone. If the company is in fact a good company no one will ever know because her attitude is really nasty and someone really needs to do something about that. I was ripped off and I have six kids and homeless, no one has time for situations like this when it comes to trying to get your family off the streets. If anyone reads this, please do not get involved with WRFU and if the owner cares about his business he should really follow up on these complaints and take a visit to his company to find out what is going on in that place. My case number with BBB is 20034867 and for the moment they have not responded to BBB and is under investigation, for the time being they are categorized as unanswered and BBB will make it known to the public of their bad business. So for now, they will be know for what they are, monsters and theives.
This report was posted on Ripoff Report on 09/26/2013 05:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/We-Rent-For-You/California/We-Rent-For-You-Randi-Cussed-me-out-and-told-me-to-find-another-provider-because-they-don-1087445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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