- Report: #374765
Report - Rebuttal - Arbitrate
Complaint Review: Web Detective Pro - Razoreye Media Group
Web Detective Pro - Razoreye Media GroupRazoreye Media Group, A Pandomar Company 8345 NW 66th Street, #9819, Miami, Florida USA 33166-2626 Internet U.S.A.
Web Detective Pro - Razoreye Media Group Web Detective Pro is a "Bait and Switch" scam Razoreye Media Group, A Pandomar Company 8345 NW 66th Street, #9819, Miami, Florida USA Internet
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I clearly understood that after my *3 Day Unlimited Trial* I would be charged monthly for continued membership, eccetera, unless I notified them in writing to cancel the membership.
Once my membership activated, I re-entered the same search name and city. The result came back as "No Records Found". It wasn't until after I purchased this service was I able to access the terms that stated "Not All Searches Guaranteed". But nowhere does it state that the trial membership is non-refundable.
They tricked me in to buying the service by stating they had 1 positive match when in reality there was no match. It was a "Bait and Switch".
There is no "Unlimited Search" as advertised but rather other services they offer that you can purchase that are unlimited. And you ARE limited to 5 name searches per day unlike what they advertise.
There is no telephone support at Web Detective Pro, only email.
I Screen Printed the introductory window that showed my "1 positive match found" and then Screen Printed the window that showed "no results found" on the same person, and I Screen Printed their "No Guarantees" warning AFTER the purchase.
I copied and pasted those into an email and demanded a full refund. They cancelled my membership as I promptly requested, but have "refused" time and time again to give me a full refund on the trial membership. They only continued to encourage me to use their "other" sources for an unlimited amount of time and said there are no refunds.
I have reported RazorEye Media Group's fraudulent activities to the BBB, my state attorney general's office and my bank.
DO NOT PURCHASE THIS SERVICE. IT IS A SCAM AND YOU DON'T KNOW IT UNTIL AFTER THE FACT. I HAVE THE PROOF!
This report was posted on Ripoff Report on 09/21/2008 05:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Web-Detective-Pro-Razoreye-Media-Group/internet/Web-Detective-Pro-Razoreye-Media-Group-Web-Detective-Pro-is-a-Bait-and-Switch-scam-Raz-374765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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