Company replied with a email I sent to them to the BBB. These guys are really low down.
They replied with an email I wrote to them under duress to the BBB. All they had there was the email with no response and I thought I had to click yes that I agree writing the email and to my surprise it meant that the case was settled.
If I did not agree I am sure the same would have happened. I do not know how they got that email there for me to click on because when I put in the complaint there was no way for me to attach anything, or I am really over stressed and did not see it. I put a response in and asked for them to explain what their response is since there was only a copy of my email, and I did not understand at all what it meant.
Very tricky, they were rubbing in the letter I wrote under duress. This is how they have been treating me all the time; taking me hostage and tormenting me.
I knew they were stalling me and the proof was when I went to distpute the transaction from my Credit Card Co. they said it was too late.
So I wrote to the Attorney General, which I really think they are no different than the BBB, and then I contacted the Federal Trade Commission,and the IRS because as it turned out Websourcemarketing is actually a merchant that sells new and used books and never had the intension of providing any services and Captures is just a sneaky web builder.
I was shocked when I went to dispute the transaction that WebMarketing Source is a Merchant that sells new and used books.
I guess that is how they move money around and distract customers that want to cancel services. WebMarketingSource and Captures claim to have no association in services, yet this book store charged my credit card.
So, my husband just refiled a complaint with the BBB so not to let them sneak by us again and get away with this.
I could not believe how slick they were by responding with a copy of my email.
I have to call the BBB and ask what actually happens if you do not reply to a ploy like that.
I have to learn how to get my first email to them requesting a refund and cancellation into the reply like them, I cannot figure out how what they did meant a settlement when I asked for a refund.
I did report them to someone else, because I feel they shifted my money around so to distract us.
At this point, I am also thinking in putting an ad in their local paper, calling the media, getting a lawyer.
I will wait to see the last resort I have contacted besides the above mentioned,does.
East Stroudsburg, Pennsylvania