• Report: #5425

Complaint Review: WebTV, owned by Microsoft

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  • Submitted: Thu, June 14, 2001
  • Updated: Tue, June 19, 2001

  • Reported By:Alameda California
WebTV, owned by Microsoft
Palo Alto, California U.S.A.

WebTV may be rationing their service. *Consumer Suggestion ..buy a PC and get a real ISP

*0: WebTv is barely a computer

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I purchased a WebTV Plus unit last year. I would estimate that I get on-line about 50% of the time I try, at best. Frequently, while on-line, everything fails to function, so that I have to shut off the unit.

The last time I called WebTV to complain, I was told by the "phone answerer" miles away from their headquarters in Palo Alto, California, that my connection rate was 96%. That is a bunch of B.S. They have also told me to check my connections, and suggested that the phone lines hooked to the unit may be worn or bent.

Sometimes I am told by the on-screen window that the unit is connected to WebTV when it is not. I have been told that the machine needs to be reset by unplugging it, then plugging it back in, but that rarely helps. I have been told that the phone number it dials is bad sometimes. I can see which number is being dialed by the machine, and sometimes it dials a few different ones.

The common denominator is that when the unit reaches WebTV, I am told "WebTV can not be contacted", or some such shit, and that I should watch TV for a little while, and try again later.

I paid $250 for this thing, and $24.95 a month for unlimited internet access. I want what I paid for Goddamnit. Though I don't know for certain, I suspect them of rationing the service, figuring that WebTV users are poor, ignorant low-lifes, who get what they pay for, and so addicted to the web that they will put up with the terrible service.

This report was posted on Ripoff Report on 06/14/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/WebTV-owned-by-Microsoft/Palo-Alto-California-USA/WebTV-may-be-rationing-their-service-Consumer-Suggestion-buy-a-PC-and-get-a-real-ISP-5425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

WebTv is barely a computer

AUTHOR: - ()

This email is a rebuttal to RipOff #5425.
It was sent by David at gronk117@hotmail.com.

WebTV may be rationing their service. (#5425)
They filed the following rebuttal to the above Rip-Off Report:

Their email: gronk117@hotmail.com
Their name: David

Their relationship to the company: Consumer Suggestion

Rebuttal:
The Internet is a collection of networked computers. WebTv is barely a computer. It was a nice cheap system to get your feet wet, but it is so limited in what it can do. The e-mail, browser etc is real crappy. There are tons of resources that you can't get to with web TV.

Your best bet is to buy a PC and get a real ISP, which will be cheaper than the $24.95 a month, PS. AOL is not a real ISP.
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