- Report: #5425
Report - Rebuttal - Arbitrate
Complaint Review: WebTV, owned by Microsoft
WebTV, owned by MicrosoftPalo Alto, California U.S.A.
WebTV may be rationing their service. *Consumer Suggestion ..buy a PC and get a real ISP
*0: WebTv is barely a computer
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The last time I called WebTV to complain, I was told by the "phone answerer" miles away from their headquarters in Palo Alto, California, that my connection rate was 96%. That is a bunch of B.S. They have also told me to check my connections, and suggested that the phone lines hooked to the unit may be worn or bent.
Sometimes I am told by the on-screen window that the unit is connected to WebTV when it is not. I have been told that the machine needs to be reset by unplugging it, then plugging it back in, but that rarely helps. I have been told that the phone number it dials is bad sometimes. I can see which number is being dialed by the machine, and sometimes it dials a few different ones.
The common denominator is that when the unit reaches WebTV, I am told "WebTV can not be contacted", or some such s**t, and that I should watch TV for a little while, and try again later.
I paid $250 for this thing, and $24.95 a month for unlimited internet access. I want what I paid for Goddamnit. Though I don't know for certain, I suspect them of rationing the service, figuring that WebTV users are poor, ignorant low-lifes, who get what they pay for, and so addicted to the web that they will put up with the terrible service.
This report was posted on Ripoff Report on 06/14/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/WebTV-owned-by-Microsoft/Palo-Alto-California-USA/WebTV-may-be-rationing-their-service-Consumer-Suggestion-buy-a-PC-and-get-a-real-ISP-5425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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