desperate
  • Report: #1022174

Complaint Review: Web.com

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  • Submitted: Fri, March 01, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Robert — Nashville Tennessee United States of America
Web.com
12808 Gran Bay Pkw Jacksonville, Florida United States of America

Web.com Web Marketing Con Artists Jacksonville, Florida

*UPDATE Employee: Response from Web.com

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Web.com plays a pure con game.  It starts off with a slick and knowledgeable salesman. All sounds great and just what one would need in SEO and web marketing.  However, once you've paid, the con artistry begins rearing its ugly head.  Unfortunately, for me, I did not fully recognize it and could not kill it before I was charged via credit card $480 for two months service - that I got absolutely nothing for and actually ended up doing irreparable damage to my Google Places accounts!

I signed up for 4 Web.com Gorilla Marketing packages.  Con number one is they do nothing the first month waiting on your Google Places verification id.  They say there is nothing to do until then. Because Web.com charges by the month, one con strategy is to stretch everything out.  They do nothing.  You get billed!  They make money!

After I received a couple Google Places ids, I called support to provide them.  Here is more con - the wait is always 20 - 40 minutes and I have even gotten disconnected several times after waiting.

Web.com support rep informs me that my Google Places addresses were mixed up (wrong) and that it is irreparable and I better just let it go! Not very happy with that, the rep said that Google Places is only a small amount of what Web.com does, and not to worry about it.

Ok, my Google Places addresses are messed up by Web.com, but when I wanted to talk about moving on with SEO and marketing my 4 web sites, the "motor mouthed analogy slinging rambling" rep said that I should only focus on one (meanwhile Web.com is going to keep billing me for 4 - see the reoccurring con?).  To start the process he was going to send me an SEO analysis and I was to get back with support once I had a chance to review it.

When I got the report, it was void of any valuable SEO analysis/information - lots of blanks and even illegible characters.  Obviously, an automated report that nobody even looked at.  The con routine is to call in again and wait the 20-40 minutes.  Already, very dissatisfied, I recognized the con and made a call in to cancel my account. 

After the usual wait, I finally got to talk to a nice girl in billing.  In telling her I wanted to cancel my account, she agreed with the slow hold times, and tried to up-sell me to their "better" one on one service.  No thank you!  She finally gave me cancellation confirmation numbers for all four Gorilla Packages and assured me there would be no more billing.

You guessed it!  Web.com billed me!  I have disputed these charges with American Express, and hope I get some resolution for this and any future billing attempts.  

When I first started to get suspicious of Web.com, I did go to the Internet under "scam" and there they were again and again like a bad penny! (but to me it was $480)  I sure wish I would have read the many scam and ripoff warnings before getting duped. That is why I am writing this Ripoff Report.  Web.com (should be "web.con") are professional con artists in that they first appear very legit, but Don't Get Conned by Web.com!

This report was posted on Ripoff Report on 03/01/2013 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Webcom/Jacksonville-Florida-32258/Webcom-Web-Marketing-Con-Artists-Jacksonville-Florida-1022174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Web.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Robert:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com
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