• Report: #932213

Complaint Review: Web.com

  • Submitted: Fri, August 24, 2012
  • Updated: Sat, August 25, 2012

  • Reported By: Chris — Moorpark California U.S.A.
Web.com
Internet United States of America

Web.com Continues To Charge Card After Services Were Cancelled, Internet

*UPDATE Employee: Response from Web.com

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In March of 2012, we contacted web.com by their own e-mail portal to cancel our account.  The following month, web.com continued to charge our credit card for services.  We called them by telephone this time and they said they never received a request to cancel. 

We once again asked that they cancel.  In May, they once again billed our credit card.  This has continued for 6 months now.  It's obvious that they are not willing to cancel our account and are continuing to charge our credit card without our authorization. 

We have since contacted NASDAQ where they are listed to report them for ethics violations.  We've also contacted the Florida State Attorney's Office to file a complaint against them and to get an investigation started.  We are also contacting our charge card company to have all of the charges reversed.

What a pain in the ... 

This report was posted on Ripoff Report on 08/24/2012 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Webcom/internet/Webcom-Continues-To-Charge-Card-After-Services-Were-Cancelled-Internet-932213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Web.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Chris:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com
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