Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax
for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly. [continued below]....
..... By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this repot below t is based on comments made by Ken Wisnefski during an on-site inspection held by a third party verification company with no biases toward WebiMax.
WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski. WEBIMAX / Customer Service & Complaint Resolution
At times, clients may not feel satisfied with the services they have received. An example of this is a client WebiMax once worked with to improve their online marketing presence. WebiMax worked with the client for 5-6 months, but the client did not see the amount of growth that was desired. “WebiMax [then] re-created the client’s website and platform. We wanted to make the client happy and eliminate any possible road blocks to their success,” states Mr. Wisnefski. Although this is not a common complaint, the team at WebiMax did everything they could to ensure that client’s satisfaction. “I speak to clients myself and address their areas of concern. I take a global look in order to find a solution to our client’s problems. I put more cost into the process and the client could not believe that this company went above and beyond their expectations,” states Mr. Wisnefski. In response to WebiMax’s efforts to ensure their client’s satisfaction, “[The client] was very happy that we followed through with our suggestions to resolve his problem. He was very pleased that we re-created his website and platform at no cost to him. He was very pleased to work with us moving forward,” states Mr. Wisnefski. PROCEDURES IN PLACE TO ENSURE CUSTOMERS CONTINUED SATISFACTION
After a complaint is resolved, WebiMax has follow-up procedures in place to ensure their customers’ continued satisfaction. “We continue to provide services and process the results in the appropriate way. The Project Managers will follow-up with the clients in order to make sure their concerns are addressed. If the Project Manager cannot resolve the issue, an administrator will contact the client to address the concern,” states Mr. Wisnefski. WebiMax strives to avoid complains in the first place by working to set the appropriate level of expectations for the client. “We spend more time with the client pre-sale and set up the process to be successful for both the clients and the company,” states Mr. Wisnefski. They also continue to address their internal procedures to ensure their clients’ satisfaction. All WebiMax employees receive customer service training; all employees learn the best practices and appropriate levels of engagements; and they adjust scheduling to address the client’s needs. “We are concerned and actively seek to be proactive in resolving issues as early as possible,” states Mr. Wisnefski.
Since receiving complaints through Ripoff Report, WebiMax has taken several steps to improve their processes to ensure client satisfaction. The team at WebiMax utilizes an escalation process through which difficult problems are sent to the upper executives in order to prioritize and resolve the issues as soon as possible. They also utilize an advocacy program in which they let the clients see the length that the team at WebiMax goes to in order to maintain client relations. They also utilize transparency, providing internet-based tools to clients, allowing them to see the entire process from start to finish. “We show the clients everything that is happening in the back office and explain it to them. We show all growth tracking and trending to evaluate the effectiveness of the service that we provide to our clients,” states Mr. Wisnefski. Additionally, WebiMax provides all their clients with monthly reports for deeper clarity of the process being utilized for their campaign. WebiMax has also created a new client center, which is accessible by every one of their clients, allowing them to go into the center and engage with the team and the process. “We look to address client expectations from the beginning of the process. We seek to set the tone with an initial hour-long call to set expectations… We diligently follow up with clients to address concerns,” states Mr. Wisnefski.
In response to the complaints posted on Ripoff Report against WebiMax, Mr. Wisnefski states “Some of the claims that were made do not relate to the clients that work with our company. One client used our services for 2 months. He was not happy with the service we provided after this short period. We attempted to make him happy to no avail. We provided him with a full refund and we completed the agreed-upon work. The client was still unhappy and reported our company to Ripoff Report. We go above and beyond to satisfy our clients.” Mr. Wisnefski and the team at WebiMax recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “We feel that this rebuttal is extremely valuable to our company. We are happy to have the opportunity to state our side of this issue, as well,” states Mr. Wisnefski. WEBIMAX / Statements from the owner, Ken Wisnefski "
I founded WebiMax on the core principle that I would create a company that would truly help our clients grow their businesses by working with them more as a strategic partner than merely an outsourced vendor.
In listening to client concerns during the early stages of our growth, we focused strongly on developing the right balance of our client services team to not only provide results for our clients but also have the ability to spend more time discussing our clients campaigns with them. All client concerns are viewed by a member of our management team and resolutions to these concerns are promptly addressed. Our focus is to always provide our clients with an effective service but also a quality customer service experience.”
WebiMax was created on Ken’s core principles of actually providing a service that helps clients succeed. Since we began as WebiMax in 2008, we have continued to learn and refine our process as the industry evolves. Along the way we developed advanced quality control and reporting, internal continuing education for our staff and a cutting edge content development and marketing team.
WebiMax is led by an experienced management team, which provides strategic direction and support for the company as well as being a multiple recipient of numerous “Best Places to Work” awards in the Philadelphia region.
With over 100 dedicated employees, WebiMax has among the largest pool of Internet marketing professionals you will find at an agency.
The WebiMax team brings years of Internet marketing experience and proven results to help our clients succeed online. WebiMax prides itself on its Customer First Approach in communicating and educating our clients on best practices for SEO and Internet marketing. STATED IMPROVEMENTS FROM WEBIMAX. "
When I first started WebiMax in 2008, I wanted to create a company that leveraged a deep online marketing knowledge that could be customized to fit each of our client’s specific needs. I saw plenty of companies that had “one-size-fits-all” mentalities, and I felt strongly that I could do better. I had been a victim in my previous venture of working with a few online marketing firms that promised the world, signed me to long-term contracts and then delivered absolutely nothing. Through this experience, I feel I have a perspective that our competitors simply do not. I realize what it’s like to be disappointed and let down by the online marketing firm you are working with and my goal is to do all I can to ensure my clients see the value of our service.
While the online marketing world has changed drastically in the six years since WebiMax first opened, the ability to evolve with the changing landscape related to web-based marketing makes WebiMax stand out as a thought leader in our industry. I worked extremely hard to integrate extensive on-going training for our staff to stay far ahead of the curve as changes to search algorithms and new online marketing platforms gain steam as viable options for advertisers.
My commitment to my clients continues to focus heavily on providing an innovative, well thought-out strategy that is managed by experienced and diligent client service specialists. By having a strong nucleus of strategy and continually monitoring the evolution and trends that the industry is constantly faced with, I know that when it comes to choosing the right firm to assist your company in growing your online process, there is only one choice that ensures success and that choice is clearly WebiMax.
I take great pride in the company and team that I have built as well as the commitment to excellence that I have instilled in my staff.” ~ Ken Wisnefski, Founder/CEO
WebiMax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation WebiMax has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Wisnefski and many of his past and current associates, Ripoff Report is convinced that WebiMax is committed to quality delivery of services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
WebiMax Review, SEO Ranking, Reviews Internet
NOTICE: About the Report below.
Ripoff Report (((REDACTED))) some offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof or documentation. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – unfortunately this could be a competitor, as many SEO companies are at each other’s throats. As a matter of policy, when a business joins the Corporate Advocacy Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business can make things right with them… our program calls for the member business to err on the side of the customer. Of course, everything within reason. It is our opinion, the Report below is bogus Ripoff Report hired a 3rd party verifier who inspected the offices of WebiMax and found them to be legitimate with the credentials supporting this fact.
WebiMax is obviously nothing more than an Internet censorship company, and the tagline they are best known for is "No experience, lack of integrity, no results." according to a Washington Post article by the Founder and CEO of WebiMax, Kenneth Wisnefski. In this post Ken Wisnefski states the following:
"Since its inception, the Internet itself has remained free of international censorship and government oversight. However, cybersecurity is an issue that continues to create controversy, as some believe that a truly secure Internet may only be possible by sacrificing user privacy.
Recently, proposed bills such as the Stop Online Piracy Act (SOPA) and the Protect IP Act (PIPA) have stalled, largely because of negative backlash by Internet companies and, more importantly, the Obama administration. The intent of those bills was to eliminate piracy of copyrighted material online by allowing the government to block Web sites. President Obama responded by saying that such bills could potentially stifle innovation and damage the integrity of the Web.
But after enduring two online attacks to my companies reputation and databases, Ive come to the conclusion that the protection businesses would get from the legislation is worth sacrificing privacy.
About a year ago, my company WebiMax was attacked by a person who stole our logo, created a mock Web site and misappropriated our tagline Experience, Integrity, Results. He changed it to: No experience, lack of integrity, no results. He posted commentary about WebiMax that was false and painted a negative image of us."
Does this guy seriously expect to convince anyone with half a brain that this is a good idea? Just because someone made a legitimate criticism of your business does NOT mean we should all have to live in communist China. For someone so worried about their online image this guy has managed to make himself sound like a... (see attached photo for online image of Ken Wisnefski).
Other Reviews of WebiMax on Washington Post
5/31/2012 1:56 PM EDT
An irresponsible rant attempting to justify blatantly UNCONSTITUTIONAL bills all for the sake of idiotic Corporate Oligarchy gaming priorities. This is the country of 'We The People', not 'we the corporate executive loons.' Shame on you and everyone else who've destroyed the concepts of citizen freedom and real capitalism. This is your era, your self-destructive behavior.
5/31/2012 3:55 AM EDT
I couldn't believe it when I read this: "Three months later it popped back up on a hosting company in Ireland that works beyond the boundaries of the law"
I realise that Kenneth C. Wisnefski's maps stop somewhere mid atlantic at which point there are dragons and sea monsters, and that in the books he reads the Irish people are leprichauns, but even with these disadvantages they have actually managed to cobble together a legal system, of sorts. Obviously not one that matches the brilliance and fairness of the American legal system, but nonetheless, one that might be a good place to resolve an Irish legal problem.
5/30/2012 12:52 PM EDT
Apparently Wisnefski has never heard of the First Amendment.
5/30/2012 11:36 AM EDT
QUOTE: "A few years ago, someone hacked into the database at my first venture, VendorSeek.com. They were able to access back-end data, including credit card information. Luckily, we caught it before too much damage was done, but authorities never found out who was responsible."
What does CISPA and PIPA even have to do with this happening? They wouldn't cover this type of system breach and maybe Kenneth Wsnefski should have encrypted their customer data like any responsible vendor should (but many don't). You might also want to look into a getting a competent IT department.
As far as the "character attack", as far as I know paradoy is still protected speech in the United States and there are cases of "X Sucks" websites winning the right to exist in court.
5/29/2012 12:24 PM EDT
First, Mr. Wisnefski, it is not "misappropriation" (your word) of your tagline to change it from "experience, integrity, results" to no experience, lack of integrity, no results. That is called legitimate criticism of your business.
Second, this commentary by Kenneth Wisnefski is a great example of why SOPA should NOT have been passed. WebiMax used the court system to stifle online criticism of its business. It sounds like the Defendant (who created the fake WebiMak site) had a reasonably strong defense: because the defendant changed the WebiMax tagline, he could have argued that there was no trademark infringement. That is, an ordinary consumer would not actually believe that the fake website was WebiMax. Rather, a consumer would understand that the fake website was a spoof intended to criticize WebiMax *because* of the fake tagline. Thus, no trademark infringement (not every use of a trademark is infringement). Any material copied from WebiMax would clearly be fair use, used for criticism of WebiMax, and not copyright infringement. It sounds like the defendant (the creator of the fake website) did not bother showing up to court, which is probably why the court ordered the Preliminary Injunction. (Mr. Wisnefski, did the defendant show up?) The defendant likely did not show up because (1) he knew he could change to a foreign web host; (2) it would be expensive; and (3) it may have eliminated his anonymous status (if he had any).
Certainly the creator of the web site has a first amendment right to create a fake web site, criticize WebiMax, and even use the WebiMax logo and content - in some circumstances (e.g., parody, criticism, etc.).
The supporters of SOPA argued that SOPA would only be used in the "worst of the worst" cases where American intellectual property was being ripped off, resulting in lost american jobs. Protecting the reputation of WebiMax is not one of those "worst of the worst" cases. Instead, from the evidence that Wisnefski provided in this article, SOPA would have allowed WebiMax to stifle free speech. And the owners of "foreign web sites" (that SOPA targeted) are very likely not to show up in US court because of the added expense (which would have resulted in unnecessarily blocked websites). Thus, SOPA would give businesses a big tool to stifle criticism - exactly what Mr. Wisnefski apparently wanted to use it for.
Regarding CISPA, it seems that VendorSeek.com was able to stop the attack on its systems with minimal loss. Way to go VensorSeek! Way to implement good security! So, why is this a reason to destroy our privacy and permit government intrusion on a scale never seen before?
5/30/2012 11:26 AM EDT
Exactly, the use of Webimax's mark as described in this article is not considered an infringing use. It is used to parady the owner and provide a critique of thier business. This is a classic fair use example (no copyright violations) and is not a trademark violation. Regardless of how inappropriate the owner of the mark believed the commentary was, these "suck" webpages have been ruled legal under the first ammendment numerous times.
5/28/2012 12:18 PM EDT
Putting your faith in the government is like handing your gun to a murderer. There are thousands of examples to throw out, but how about a recent and big one: TSA. How as the TSA (budget of over 10 billion dollars annually) protected ANY American choosing to travel by air? How many FBI agents (or just Citizens) have smuggled through any number of weapons to "test" the Agency, point out how poorly it failed but nothing changes? You hand the Internet to the US Government and your online business will sputter out within 2-3 years- they will snuff out traffic, bandwidth, break the connections to customers you might have, etc.- whatever they can do to meet the larger agenda that's been in progress since the murder of JFK. You don't count and haven't for years. So stop HANDING this scum of a government the livelihood and Rights we cherish so that YOU can "feel safe".