- Report: #884378
Report - Rebuttal - Arbitrate
Complaint Review: WebiMax | Ripoff Report Verified™ …businesses you can trust. WebiMax Internet Marketing Company specializing in email marketing, lead generation, public relations, SEO search engine optimization, social media, web design, & more. WebiMax takes custom approach with clients combining appropriate services creating detailed strategy delivering results.
WebimaxInternet United States of America
WebiMax REVIEW: WebiMax clients, feel safe, confident & secure when doing business with WebiMax. WebiMax’s commitment to client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: WebiMax recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly. [continued below]....
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this repot below t is based on comments made by Ken Wisnefski during an on-site inspection held by a third party verification company with no biases toward WebiMax.
WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.
WEBIMAX / Customer Service & Complaint Resolution
At times, clients may not feel satisfied with the services they have received. An example of this is a client WebiMax once worked with to improve their online marketing presence. WebiMax worked with the client for 5-6 months, but the client did not see the amount of growth that was desired. “WebiMax [then] re-created the client’s website and platform. We wanted to make the client happy and eliminate any possible road blocks to their success,” states Mr. Wisnefski. Although this is not a common complaint, the team at WebiMax did everything they could to ensure that client’s satisfaction. “I speak to clients myself and address their areas of concern. I take a global look in order to find a solution to our client’s problems. I put more cost into the process and the client could not believe that this company went above and beyond their expectations,” states Mr. Wisnefski. In response to WebiMax’s efforts to ensure their client’s satisfaction, “[The client] was very happy that we followed through with our suggestions to resolve his problem. He was very pleased that we re-created his website and platform at no cost to him. He was very pleased to work with us moving forward,” states Mr. Wisnefski.
PROCEDURES IN PLACE TO ENSURE CUSTOMERS CONTINUED SATISFACTION
After a complaint is resolved, WebiMax has follow-up procedures in place to ensure their customers’ continued satisfaction. “We continue to provide services and process the results in the appropriate way. The Project Managers will follow-up with the clients in order to make sure their concerns are addressed. If the Project Manager cannot resolve the issue, an administrator will contact the client to address the concern,” states Mr. Wisnefski. WebiMax strives to avoid complains in the first place by working to set the appropriate level of expectations for the client. “We spend more time with the client pre-sale and set up the process to be successful for both the clients and the company,” states Mr. Wisnefski. They also continue to address their internal procedures to ensure their clients’ satisfaction. All WebiMax employees receive customer service training; all employees learn the best practices and appropriate levels of engagements; and they adjust scheduling to address the client’s needs. “We are concerned and actively seek to be proactive in resolving issues as early as possible,” states Mr. Wisnefski.
Since receiving complaints through Ripoff Report, WebiMax has taken several steps to improve their processes to ensure client satisfaction. The team at WebiMax utilizes an escalation process through which difficult problems are sent to the upper executives in order to prioritize and resolve the issues as soon as possible. They also utilize an advocacy program in which they let the clients see the length that the team at WebiMax goes to in order to maintain client relations. They also utilize transparency, providing internet-based tools to clients, allowing them to see the entire process from start to finish. “We show the clients everything that is happening in the back office and explain it to them. We show all growth tracking and trending to evaluate the effectiveness of the service that we provide to our clients,” states Mr. Wisnefski. Additionally, WebiMax provides all their clients with monthly reports for deeper clarity of the process being utilized for their campaign. WebiMax has also created a new client center, which is accessible by every one of their clients, allowing them to go into the center and engage with the team and the process. “We look to address client expectations from the beginning of the process. We seek to set the tone with an initial hour-long call to set expectations… We diligently follow up with clients to address concerns,” states Mr. Wisnefski.
In response to the complaints posted on Ripoff Report against WebiMax, Mr. Wisnefski states “Some of the claims that were made do not relate to the clients that work with our company. One client used our services for 2 months. He was not happy with the service we provided after this short period. We attempted to make him happy to no avail. We provided him with a full refund and we completed the agreed-upon work. The client was still unhappy and reported our company to Ripoff Report. We go above and beyond to satisfy our clients.” Mr. Wisnefski and the team at WebiMax recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “We feel that this rebuttal is extremely valuable to our company. We are happy to have the opportunity to state our side of this issue, as well,” states Mr. Wisnefski.
WEBIMAX / Statements from the owner, Ken Wisnefski
"I founded WebiMax on the core principle that I would create a company that would truly help our clients grow their businesses by working with them more as a strategic partner than merely an outsourced vendor.
In listening to client concerns during the early stages of our growth, we focused strongly on developing the right balance of our client services team to not only provide results for our clients but also have the ability to spend more time discussing our clients campaigns with them. All client concerns are viewed by a member of our management team and resolutions to these concerns are promptly addressed. Our focus is to always provide our clients with an effective service but also a quality customer service experience.”
WebiMax was created on Ken’s core principles of actually providing a service that helps clients succeed. Since we began as WebiMax in 2008, we have continued to learn and refine our process as the industry evolves. Along the way we developed advanced quality control and reporting, internal continuing education for our staff and a cutting edge content development and marketing team.
WebiMax is led by an experienced management team, which provides strategic direction and support for the company as well as being a multiple recipient of numerous “Best Places to Work” awards in the Philadelphia region.
With over 100 dedicated employees, WebiMax has among the largest pool of Internet marketing professionals you will find at an agency.
The WebiMax team brings years of Internet marketing experience and proven results to help our clients succeed online. WebiMax prides itself on its Customer First Approach in communicating and educating our clients on best practices for SEO and Internet marketing.
STATED IMPROVEMENTS FROM WEBIMAX.
"When I first started WebiMax in 2008, I wanted to create a company that leveraged a deep online marketing knowledge that could be customized to fit each of our client’s specific needs. I saw plenty of companies that had “one-size-fits-all” mentalities, and I felt strongly that I could do better. I had been a victim in my previous venture of working with a few online marketing firms that promised the world, signed me to long-term contracts and then delivered absolutely nothing. Through this experience, I feel I have a perspective that our competitors simply do not. I realize what it’s like to be disappointed and let down by the online marketing firm you are working with and my goal is to do all I can to ensure my clients see the value of our service.
While the online marketing world has changed drastically in the six years since WebiMax first opened, the ability to evolve with the changing landscape related to web-based marketing makes WebiMax stand out as a thought leader in our industry. I worked extremely hard to integrate extensive on-going training for our staff to stay far ahead of the curve as changes to search algorithms and new online marketing platforms gain steam as viable options for advertisers.
My commitment to my clients continues to focus heavily on providing an innovative, well thought-out strategy that is managed by experienced and diligent client service specialists. By having a strong nucleus of strategy and continually monitoring the evolution and trends that the industry is constantly faced with, I know that when it comes to choosing the right firm to assist your company in growing your online process, there is only one choice that ensures success and that choice is clearly WebiMax.
I take great pride in the company and team that I have built as well as the commitment to excellence that I have instilled in my staff.” ~ Ken Wisnefski, Founder/CEO
WebiMax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation WebiMax has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Wisnefski and many of his past and current associates, Ripoff Report is convinced that WebiMax is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Webimax I don't know if there are any true SEO companies out there but you are not it! Internet, InternetHi,
I've been with webimax since last year (both SEO and PPC) and have to say, I have never seen a company like this, and I will explain why. First a disclaimer, I am not to complain unless I am REALLY pushed to do so and this company has managed to do so!
1) at first I was with them for SEO services, in the 4-5 months that I was with them my rankings for many of my keywords actually started dropping. Their link building for example are bunch of comments (most of which with a no-follow!!) at first they present you with all these fancy reports and spin it so it seems like you are doing great (in reality its the opposite) I remember I asked my account manager to tell me if they do PPC Management to which he replied and I quote "What is that?" Seriously? you are supposed to a SEO expert and you don't know what PPC is?? unfortunately, I put that to maybe this guys is new and there are a WHOLE division for PPC so that must be good so after a few months that I was unhappy about their SEO (again my fault) I stopped my contract and joined their PPC side. to which I must be honest, the account manager of this side was very competent and did a great job until April 2012. at this point I decided to cancel my account all together (Note: you prepay each month they are working on your account so I had paid from April 8th to May 8th already) to my surprise though I noticed that nothing had been done on my account (adwords keeps the log) since the 16th of April and that the manager is telling me that even though there was nothing done the account rep that was in charge of my account was checking in on the account. again we had the worst month ever! Price per conversion reaching in high hundreds of dollars! When I asked for a refund for the remaining days that they DID NOT DO ANYTHING they basically told me that my contract says that they are doing good and they don't owe me anything.
Long story short, It is my personal Mission to go everywhere and make people realize who this company really is if you want, you should just burn your money with a match, its more fun and you get more out of it than these thieves!
This report was posted on Ripoff Report on 05/17/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Webimax/internet/Webimax-I-dont-know-if-there-are-any-true-SEO-companies-out-there-but-you-are-not-it-In-884378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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