- Report: #927803
Report - Rebuttal - Arbitrate
Complaint Review: Webs ( formerly Freewebs)
Webs ( formerly Freewebs)webs.com Internet United States of America
Webs ( formerly Freewebs) Charging for items not purchased, cancelling items that were paid for Internet
*Author of original report: rebuttal to webs explanation
*UPDATE Employee: Charge Description Confusion
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I became the webmaster for a non profit national equine association and transferred the domain and content to the webs hosting service.
I then decided to pay for a premium account for my organic farm and took days and days putting the website together, and chose a unique domain and paid for a premium account.
My domain name did not go through and when I contacted webs they told me to re-purchase the domain and if the charge went through more than since they would refund me. I had re-purchase the domain 3 times on their staff's urging
Well lo and behold when i received my credit card bill there were charges on there for stationary supplies from webs which I did not make.
I contacted webs customer service and instead of refunding my bogus charges they cancelled my website and removed the premium account making my custom emails disappear, and my farm clients emails stopped coming through.
I have been contacting webs multiple times on a daily basis to no avail. the bogus stationary supplies purchase is on my credit card bill as well as a domain name charge and the premium account charge.
I am going to file a complaint with the better business bureau and have my credit card number cancelled and re-issued as this is a dishonest company who has made placed fraudulent purchases on my credit card and not refunded them.
BEWARE OF this company and if you use their services only use the free accounts.
DO not give them your hard earned money
This report was posted on Ripoff Report on 08/15/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Webs-formerly-Freewebs/internet/Webs-formerly-Freewebs-Charging-for-items-not-purchased-cancelling-items-that-were-pa-927803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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