- Report: #1050851
Report - Rebuttal - Arbitrate
Complaint Review: Webster Bank
Webster BankCheshire, Connecticut USA
Webster Bank Would not give military discount at loan closing Cheshire Connecticut
*Author of original report: Expectations
*Consumer Comment: RipOff?
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I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing. I found out a week or so after the closing while looking at Webster's website for an answer to a question I had.
When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back! Oh, OK-no problem. The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job! BIG thanks for serving our country! Now the loan was sold to Fannie Mae a week before the first payment was to begin. Webster Bank is not to be trusted.
This report was posted on Ripoff Report on 05/14/2013 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Webster-Bank/Cheshire-Connecticut/Webster-Bank-Would-not-give-military-discount-at-loan-closing-Cheshire-Connecticut-1050851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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