Throughout our time with Karolina, she was very unorganized, forgetting many details that had already been discussed. We spoke to her a few times about her lack of organization and other issues, but she didnt seem to correct them and they got worse. I ended up writing out all of the details to be sure that she wouldnt forget and I also gave a copy to the venue as back up.
It was very difficult /rare to reach Karolina by phone as she did not seem too comfortable with conversing with people via phone. She wrote long, extensive emails for me to respond to, ignoring my preference of communicating via phone due to my busy work schedule.
Karolinas true lack of organization was obvious during our wedding rehearsal (a disaster), as she did not know what to do or how to direct. She was more concerned with making sure she got her check. Our wedding party and officiate were lost because she did not bring copies of the ceremony schedule or the timeline.
It was very embarrassing for members of our wedding party and the venue staff to keep telling us how unorganized and overwhelmed she looked, how much of an amateur she appeared to be, and how rude she was to them when they asked a simple question. Karolinas busy wedding schedule may have contributed to these issues so she may need someone else to assist her with details prior to the wedding day.
Karolina disappeared many times during our almost THREE hour rehearsal, leaving us to figure things out. Karolina could see how upset I was and asked if I was ok. I explained that she was unorganized and everyone could see it. She stormed off screaming I am organized. I am organized. This was one of the most unprofessional and bizarre moments I have ever experienced. Our officiate stepped in and provided overall direction, essentially rescuing the rehearsal.
Karolina left without apologizing or even saying bye to me. We planned a rehearsal lunch immediately following the rehearsal, along with a Chicago bus tour, and a welcome reception. The welcome reception was our opportunity to greet our guest that had traveled so far to be with us; however, since we had a VERY unorganized rehearsal that put us behind 2 hours, we had to cancel it.
Karolina did not get along with our vendors; were not sure if it was because she never worked with them, but I had to be the mediator for some issues they had. On our wedding day, our chair rental vendor called both of us because he could not reach Karolina. Our makeup schedule was completely thrown off because Karolina lied about sending the wedding day timeline to our makeup artist.
Due to this makeup issue and the rehearsal debacle, I was very nervous on my wedding day, which is a feeling you shouldnt have if you hire a wedding coordinator! I called the venue to ask for help and they informed me that they already began setting up because they saw how the rehearsal went and really wanted to step in and help us. I felt so relieved after speaking with them because they reassured me that everything would go well and was 100% there for us the exact words I needed to hear.
Even though the venue did mostly everything, Karolina did try to keep us on schedule, with the exception of our thank you speech, which one of the most important things we wanted to do. Based on our experience, we do not recommend Karolinas services because she did not provide a stress-free experience that was expected and outlined in her contract.