Weeklyplus.com Steven Espinoza Horrible customer service, not responsive, won't give me my money back Internet
*UPDATE Employee: Issue Resolved
0Author 1Consumer 0Employee/Owner
I purchased a deal from weeklyplus.com for a "75-Minute Relaxation Manicure & Pedicure at Ananda Salon in Cherry Cree" on July 9, 2012 for $25. I made an appointment to get the services on August 14th at 11:30am. When I arrived I was told by the male receptionist that they had an employee not show up and were a little behind and they would try calling to see if someone else could come in to work that day. I waited 10-15 minutes and asked what the status was. I was told by the receptionist that I would have to wait to get my manicure and pedicure as no one was able to come in and work. The manicurists that were there were working on some other customers. I ended up waiting about 1 hour and 15 minutes and didn't sit down until about 12:45/1pm to get my mani/pedi. The woman started and I already had thoughts that she might not know what she was doing and asked her some questions but she did not speak English very well at all. She didn't understand what I was saying. She butchered my cuticles and they were swelling and burning and as soon as she started putting on the nail polish she had it all over my skin. I told her I didn't like it and to take it off. She took off the nail polish off the one hand that she had started and I went to the receptionist and said I didn't like the services from her and I would need to go somewhere else to get my manicure and pedicure and I would be calling weeklyplus to get my money back. As soon as I left I called and spoke to Steven Espinoza from weeklyplus customer service and told him the situation. He said he would need to contact someone about it as services had started and they would need to contact the salon to get the okay for a refund. A week later my cuticles and fingers were still sore and hurting from the poor job the manicurist did. I am glad I left without getting the rest of them done as I would have most likely been in even more pain and had even more disappointment. I reached out to weeklyplus again via email and phone and never heard back. I tried calling again on September 4, 2012 to get it resolved. Summer, the owner or manager of the salon, told Steven she does not want me to have a refund. She would like me to come in and get the manicure and pedicure from her. I called Summer (on September 4, 2012) and spoke with her on the phone in detail about what had happened and she seemed unaware that all of this happened on August 14, 2012. I told her I did not want any services from her salon and that I wanted my money back as I did not receive the services that I had purchased. Summer told me that that would be up to weeklyplus to give me a refund because she never received payment from me, only they did. I also spoke with Steven and he told me that Summer has to authorize a refund and she did not want me to get a refund. All I want is my full refund for the purchase as I did not receive services as promised. I would never recommend that salon to anyone as they have poor customer service just as weeklyplus. There is no reason why I shouldn't be given my money back for this. I am frustrated and very unhappy with this situation.
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0Author 1Consumer 0Employee/Owner
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