• Report: #937027

Complaint Review: Weeklyplus.com

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  • Submitted: Wed, September 05, 2012
  • Updated: Wed, October 31, 2012

  • Reported By: Anonymous — Littleton Colorado United States of America
Weeklyplus.com
Internet United States of America

Weeklyplus.com Steven Espinoza Horrible customer service, not responsive, won't give me my money back Internet

*UPDATE EX-employee responds: Rebuttal

*Consumer Comment: This company is a scam and does not pay its advertisers

*UPDATE Employee: Issue Resolved

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I purchased a deal from weeklyplus.com for a "75-Minute Relaxation Manicure & Pedicure at Ananda Salon in Cherry Cree" on July 9, 2012 for $25.  I made an appointment to get the services on August 14th at 11:30am.  When I arrived I was told by the male receptionist that they had an employee not show up and were a little behind and they would try calling to see if someone else could come in to work that day.  I waited 10-15 minutes and asked what the status was.  I was told by the receptionist that I would have to wait to get my manicure and pedicure as no one was able to come in and work.  The manicurists that were there were working on some other customers.  I ended up waiting about 1 hour and 15 minutes and didn't sit down until about 12:45/1pm to get my mani/pedi.  The woman started and I already had thoughts that she might not know what she was doing and asked her some questions but she did not speak English very well at all.  She didn't understand what I was saying.  She butchered my cuticles and they were swelling and burning and as soon as she started putting on the nail polish she had it all over my skin.  I told her I didn't like it and to take it off.  She took off the nail polish off the one hand that she had started and I went to the receptionist and said I didn't like the services from her and I would need to go somewhere else to get my manicure and pedicure and I would be calling weeklyplus to get my money back.  As soon as I left I called and spoke to Steven Espinoza from weeklyplus customer service and told him the situation.  He said he would need to contact someone about it as services had started and they would need to contact the salon to get the okay for a refund.  A week later my cuticles and fingers were still sore and hurting from the poor job the manicurist did.  I am glad I left without getting the rest of them done as I would have most likely been in even more pain and had even more disappointment.  I reached out to weeklyplus again via email and phone and never heard back.  I tried calling again on September 4, 2012 to get it resolved.  Summer, the owner or manager of the salon, told Steven she does not want me to have a refund.  She would like me to come in and get the manicure and pedicure from her.  I called Summer (on September 4, 2012) and spoke with her on the phone in detail about what had happened and she seemed unaware that all of this happened on August 14, 2012.  I told her I did not want any services from her salon and that I wanted my money back as I did not receive the services that I had purchased.  Summer told me that that would be up to weeklyplus to give me a refund because she never received payment from me, only they did.  I also spoke with Steven and he told me that Summer has to authorize a refund and she did not want me to get a refund.  All I want is my full refund for the purchase as I did not receive services as promised.  I would never recommend that salon to anyone as they have poor customer service just as weeklyplus.  There is no reason why I shouldn't be given my money back for this.  I am frustrated and very unhappy with this situation.

This report was posted on Ripoff Report on 09/05/2012 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Weeklypluscom/internet/Weeklypluscom-Steven-Espinoza-Horrible-customer-service-not-responsive-wont-give-me-my-937027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Rebuttal

AUTHOR: Honest Vapor - ()

I wrote this in haste and would like to retract my statment. 

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#2 Consumer Comment

This company is a scam and does not pay its advertisers

AUTHOR: Honest V - ()

This is supoosed to be a daily deal site running other companies deals at a discounted price but if you look closer recently they are running deals on their own products and bumping up the value to make t look like a good vaue. They don't even have the product on hand when they sell it. They wait till they see how much sold and then have the product shipped from China. STAY AWAY. Go to Living Social or Groupon for a better honest daily deal site. 

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#3 UPDATE Employee

Issue Resolved

AUTHOR: WeeklyPlus.com - (United States of America)

Dear Valued Reader,

Thank you for doing some research on our company.  The issue detailed by this customer was resolved within a week or so of when our service team was notified of the issue and the customer received a full refund.  Steven is an exemplary employee who was simply passing along the message from our management team to this customer.  As she stated, our team was not unwilling to help her, but we are contractually required to work with the business owner in the case that any services have been rendered.

In line with that policy, we reached out to the business owner and she did indeed initially refuse a refund because she wanted to perform the customer's services herself.  She understood that the customer had a bad experience because of a one-time shortage in her staff and wanted to take the time to "wow" this customer with excellent services.

When this message was relayed to the customer, she declined services and assumed that she was not going to be able to get her refund, which was not accurate.  At that time, this review was written.  Subsequent to this review, we continued correspondence with the business and were able to get the customer approved for a full refund, which was promptly issued to her.

As a result, this customer's issue has been resolved.  We staff our customer service department and encourage any of our customers to reach out to us if they encounter any issues.  We are always happy to help and can resolve any issues as long as we are notified before the expiration date of the certificate in question.  We maintain high service quality and have an A rating with the BBB.  We can always be reached by e-mail at Service@WeeklyPlus.com.

Thanks again for researching our company and we look forward to doing business with you!

Best Regards,
The WeeklyPlus Team 
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