- Report: #984469
Report - Rebuttal - Arbitrate
Complaint Review: Welcome Wagon
Welcome Wagon5830 Coral Ridge Drive, Ste. 240, Coral Springs, F Coral Springs, Florida United States of America
Welcome Wagon Buyer beware. Deceptive practices. Kept billing me after 6 month contract expired. Automatically renews. They don't even call to see if you want to keep advertising or change the ad. they just kee Coral Springs, Florida
After 6 months and absolutely no results from the ad., my credit card was still being billed for the monthly fee. I called my rep., who did not call back. The following month I called her cell phone and got her. She sounded surprised that I was still being billed, and gave me a number to call.
When I called the billing department I was asked in a monotone "do you have your contract", yes I do "turn it over and read the second paragraph" "your contract auto-renewed for 12 months". I was astounded. She was obviously used to having this complaint. When I asked her to cancel it because I did not agree to it, she refused, saying I did agree to it.
As my business requires clients to sign contracts, I am well aware of the NH State Law prohibiting automatic renewals of contracts. This did not phase her - she advised me "take the contract to your lawyer".
This report was posted on Ripoff Report on 12/19/2012 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Welcome-Wagon/Coral-Springs-Florida-03833/Welcome-Wagon-Buyer-beware-Deceptive-practices-Kept-billing-me-after-6-month-contract-984469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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