- Report: #917519
Report - Rebuttal - Arbitrate
Complaint Review: Welk Resorts
Welk Resorts8860 Lawrence Welk Drive Escondido, California United States of America
Welk Resorts Welk Resort Group, Inc. Lied to pass off Time Shares as "Memberships" Escondido, California
Apparently it shocked him when I did not just whip out my checkbook and write him a check for $10,000 on the spot. My boyfriend Carlos told him we really weren't interested in something like a Time Share as we didn't take vacations often - I had recently opened a business and Carlos was busy running it so neither of us were in a hurry to leave it for a week on end. Mr. Kelly pushed and said it was a lifetime for planning vacations, that only $10,000 would insure out vacations for the rest of our lives. It would require us to take time off. After about 2 hours of back and forth with him, telling him we didn't want it, and him not giving us the breathing room to process what was going on and denying it was a Time Share... We finally broke down and gave in.
I purchased a 90,000 point "membership" with bi-annual use for 1 week at a time. I put a down payment of $1,033 and agreed to monthly payments of $149.34. They told me I had to use the same debit card I put the down payment on for my monthly payments, I asked if I could mail in checks as I did not want to be on an auto-pay system with my debit card, and they said no I had to do it this way. They proceeded to flash through a stack of papers explaining the "membership" quickly and in a way that was quite difficult to understand, it still doesn't make sense to me 2 years later and I've never used it. Not once. In January of 2011 I received a letter telling me my "Maintenance Fees" were delinquent and I would be sent to collections if I didn't pay the amount of $840. No where in the discussion was I told about "maintenance fees" of any kind, I was told I had property fees (to which I replied that would make this a Time Share - they denied it again). I called Welk Resorts in August of 2011 and spoke to someone about my "maintenance fees", the man on the phone informed me my time was about to expire if I didn't extend it, again I had no idea what he was talking about - apparently the Time Share I paid for had expiration on when I could use it, another item Welk Resorts failed to inform me of. He briefly went over how the reservations went but at that point I just wanted to give it back and rescind my contract. I wasn't aware there was a time frame that I could get out of the contract, I wasn't told about it, just handed a giant stack of papers disguised in a blue binder holding large catalogs for Welk time share properties.
I sent a letter in April of 2012 to Margaret Ann Lind, quality assurance rep for my file, no response, I faxed her the letter, mailed it to her, and copied the Sales Department and Main office of Welk Resorts. 30 days later no response, I faxed and mailed another letter with a copy of the original letter. I have yet to receive even a letter or phone call responding to either letter. I contacted the Attorney General's Office for the State of California who referred me to the Department of Real Estate to file a complaint. I'm getting no resultion from this company, I don't want the time and I've never asked for my money back just to be released from a contract I was lied to to enter into. They falsified the contents of what I was agreeing to verbally and allowed me to believe it was something else, I entered into this contract under false pretences on Welk Resort Group's part for allowing sales reps to lie to their potential clients, they told me it was NOT a Time Share when infact it was, they told me I had property taxes (which are normally rolled into my mortgage and not separate) yet I got a bill for "maintenance fees", and they were so aggressive with promises they wouldn't allow us to leave despite asking to a few times. We never got the "free gift" we were lured there for in the first place either, I followed every instruction they gave me to acquire the gift and still nothing.
I would love a reimbursement for all monies paid to Welk Resort Group, Inc but I do not require it to resolve this, I am asking to be released and held harmless from terms of the agreement entered into on June 12, 2012 between myself and Welk Resort Group, Inc, any of their affiiliates and any subsidiaries. I have never once used this Time Share and have no intentions of ever doing so. I was sold something I would not have normally purchased and feel I was pressured into buying it under stressful and pressing terms by the sales representative who was not totally forthright with me from the very beginning.
This report was posted on Ripoff Report on 07/25/2012 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Welk-Resorts/Escondido-California-92026/Welk-Resorts-Welk-Resort-Group-Inc-Lied-to-pass-off-Time-Shares-as-Memberships-Escond-917519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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