• Report: #1068612

Complaint Review: Wellness Leadership Academy with Andy Ramsey

  • Submitted: Sat, July 20, 2013
  • Updated: Mon, June 30, 2014

  • Reported By: BeTrue — Online Other
Wellness Leadership Academy with Andy Ramsey
Melbourne, Australia Internet Australia

Wellness Leadership Academy with Andy Ramsey; WLA He was deceptive on key issues until after I signed up, had v.poor communication, didn't follow through with his service or refund policy as promised Internet

*REBUTTAL Owner of company: We appreciate feedback and will always work to maintain our high quality of service

*Author of original report: Andy Resolved Everything!!!! Our Communication Issues are Resolved

*Author of original report: Andy Resolved Everything!!!! Our Communication Issues are resolved

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This is a one-man business, run by Andy Ramsey who will fool you into thinking he's all about being "heart-felt"  while actually pulling on those strings in his clients to get their money. Once you've signed up the truth is revealed. I saw a side of him that was all about "him being in control" "blaming the client for issues that arise - including telling you "it's your own fears and limiting beliefs bringing up the concerns about his shortfalls". I want others to not be tricked into his tactics and lose thousands of dollars like I have.

 

The program I joined on May 10th 2013, supposedly came with a 100% satisfaction, money back guarantee that could be claimed at the end of the program. He proudly told me when I first starting talking with him (before I'd signed up) that he'd "never had anyone claim the guarantee" - I was now about to understand why!

 

I believe Andy deliberately left out key information about the days he coaches his clients. Prior to me signing up he was willing to speak with me at any business hour that suited me. After I paid, he told me Thursday and Fridays were his coaching days (2 days/wk). This really affected me, as a shift worker my schedule changed every week and meant I would miss some of the fortnightly coaching calls. He also has still never responded to a couple of my emails sent before I complained.

 

Overall, his communication/feedback to my content was terrible. His member website was down nearly all of the first week and so I couldn't access its content. When I wrote for help on this, in his comments section he never responded. I asked for feedback about my "story" and he never commented on different styles of the two versions I'd sent him. He failed to record the our first phone call session due to technical problems and got the time wrong by one hour for our first call, which wasted my time too. After tolerating his incompetence for 3 weeks into the program I expressed my concerns about him.

I was told that it was my problem and because of fear. For another week he kept talking me out of pulling out.  So I wrote him a list of the specific problems I had encountered and he said the guarantee only applied if I completed the program. So then I agreed that I would have to stick it out to fulfill it. On the phone June 19th, he then turned around and said he would refund me the money and I didn't need to complete his program. He said he just needed to work out how much of it he would keep (he said - "for his time used") and when I would get it. He said he would respond on July 5th with that information.

 

On July 5th, he sent me an email saying that he was seeking more advice and would get back to me on July 19th with the information. By July 20th he still hasn't responded and this guy's character is becoming more and more obvious. He's not able to hold up his word and I want this to be a WARNING for others!!!

 

I'm now taking legal actions too as I really want to get some of my $6500 fee back, as Andy even admitted that I'd used only 5% of the program. Should be simple math to figure out the refund amount, really????

 

I really didn't want to send this to rip off report but business actions like this shouldn't be tolerated and when businesses make a guarantee they should honor it!


This report was posted on Ripoff Report on 07/20/2013 01:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wellness-Leadership-Academy-with-Andy-Ramsey/internet/Wellness-Leadership-Academy-with-Andy-Ramsey-WLA-He-was-deceptive-on-key-issues-until-af-1068612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Wellness Leadership Academy with Andy Ramsey

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We appreciate feedback and will always work to maintain our high quality of service

AUTHOR: Andy Ramsay - ()

The mission of the Wellness leadership Academy is to raise the standard of wellness business success globally. There are times when things don't go as we planned and we acknowledge that important issues can slip through the cracks occasionally. We acknowledge we are always raising our own standards in the process of serving others. In our 6 years of providing quality services to thousands of wellness practitioners globally, we have never had anyone claim what Sheridan has claimed in this report. When we stated that nobody has asked for a refund before, it was because all participants had received fantastic results in our coaching program. That was until this issue arose. We were available to speak with Sheridan and try to find a resolution, but she chose to go public before we had a chance to resolve this issue further. We have worked with Sheridan and come to a mutual understanding and agreement with her and continue to be in open communication to ensure her requests are met and the issue resolved to Sheridan's satisfaction. We will continue with our mission of raising the standard of wellness business success globally and we wish Sheridan all the best in her practice and her future endeavours.

 

 

Respond to this report!
What's this?

#2 Author of original report

Andy Resolved Everything!!!! Our Communication Issues are Resolved

AUTHOR: BeTrue - ()

I truly wish I could remove my previous comments as Andy has been very good about resolving the matter.

Obviously I was upset at the time and felt like there was no way to resolve this but I was wrong!

I wish to let others know that this business coach truly has your best interest at heart and it was just a personality clash between us plus some miscommunication/misunderstandings.

I wish Andy well in his business endeavours and am truly sorry for saying anything negative here.

Respond to this report!
What's this?

#3 Author of original report

Andy Resolved Everything!!!! Our Communication Issues are resolved

AUTHOR: BeTrue - ()

I wish I could delete this report as time has passed and Andy has resolved all the issues I had and honoured his guarantee.

Unfortunately, I am unable to delete this report (as per this website's requirements).

So I wish to advise that he is worth giving a chance to assist you in your wellness business.

Mis-communication can occur between any 2 people and once you get to the bottom of it many things can be worked out.

Good luck!!

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X