I have been sick to my stomach since Wachovia merged and/or was assimilated into Wells Fargo. WF's practices are unethical, their customer service representatives are rude beyond rude, and frankly I feel based upon my research into class action suits against them that they're yet another example of a towering financial institution who doesn't understand the meaning of assisting their customers unless doing so opens up an avenue for them to assess a charge against your account. I have been trying to resolve an issue that occurred in the final weeks of my account ownership at Wachovia, and WF's answer has been that Wachovia's fault is not their own, and they continue to take money from my account as a set-off against charges levied against my old account. They do so with no warning, just pull whatever balance is remaining at the end of the day and then when I have checks come in which I wrote with the account balance to cover them, they "bounce" them and slap me with an NSF fee. I am (praise the Lord) in the process of swinging our direct deposits into a new institution and once that is accomplished, I will no longer have to deal with their thievery and uncooperative, bullying customer service.
To those of you who are WF customers either by choice or merger, please PLEASE pay attention to your daily balance, and if you have a problem, don't count on or rely upon telephone customer service but present yourself at a branch where you can sit down with someone, write down their name and description, and document EVERYTHING.
My next stop is the Better Business Bureau and the Attorney General's Office.