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Report: #400417

Complaint Review: Wells Fargo Bank - Tempe Arizona

  • Submitted:
  • Updated:
  • Reported By: Conshohocken Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Wells Fargo Bank 1150 W. Washington Tempe, Arizona U.S.A.

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Wells Fargo is avoiding refunding a good faith charge on my credit card by claiming the $666 is non-refundable.

I contacted Wells Fargo about my existing mortgage statement where there was a mix up. Since I have been overpaying my monthly mortgage, the agent asked if I had considered refinancing.

I was willing to talk. The agent offered a lower rate but would not commit Wells Fargo. I also was not willing to commit due to new fees. To show that I would take their offer seriously, I agreed to a $666 cc charge, but no commitment until closing date.

Their nine page fax showed they wanted the right to sell my mortgage; that stopped my, so I did not return or sign anything.

I also took time to figure out the difference in my accelerated payments of my existing mortgage. Then compared total interest to the lower rate's total interest plus the additional $5500 + interest they wanted in new fees.

In my second phone call, the agent could not address the two concerns I had; I rang off, then decided to cancel the process by calling back and leaving a message of that decision.

The agent called back to say the $666 was nonrefundable because a credit check and appraisal was done. I explained I also ran a business and if the sale is not made, I do not expect the prospect to pay anything.

I stopped my cc payment; I contacted the Consumer Protection Agency and I forward my request for a refund to Wells Fargo.

To this point, I was satisfied with Wells Fargo--this incident suggests that refinancing with Wells Fargo is to be avoided.

Miriam
Conshohocken, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/11/2008 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-bank/tempe-arizona-85281/wells-fargo-bank-refinancing-experience-be-careful-tempe-arizona-400417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#7 Author of original report

Positive action by Visa credit card

AUTHOR: Miriam - (U.S.A.)

POSTED: Thursday, February 19, 2009

The VISA credit card (not Wells Fargo) issued a $666 credit to my account. At this point, I am uncertain if Wells Fargo and VISA are in agreement and the subject is closed; or if Wells Fargo will change this favorable development.

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#6 Author of original report

Wells Fargo decided against refunding

AUTHOR: Miriam - (U.S.A.)

POSTED: Friday, January 30, 2009

December 17th, an agent in the Wells Fargo"s Tempe office advised the refund was in process and sent to the credit card company. She advised refund would show up on the credit card by the end of Jan.

Followed up the credit card company three times in mid to late Jan; no sign of credit.

Contacted Wells Fargo on Jan 27th; an agent said that the handling was a little vague and they had no record of the documentation and cover letter sent on 12/17.

The sales agent in charge of refinancing said he had not initiated any request for a refund; he said I had placed a hold on my credit card so no action needed from Wells Fargo.

On 1/29 I resent the information, this time by email with scans of documentation. Sales agent now says I was informed the $666 is non-refundable.

For less than my monthly interest charge, Wells Fargo has antagonized a good customer that was going to continue with Wells Fargo with her present mortgage. The case is with the PA Bureau of Consumer Protection

There will be another update on my handling, primarily because Wells Fargo mishandling has prompted me to action.

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#5 Author of original report

Wells Fargo decided against refunding

AUTHOR: Miriam - (U.S.A.)

POSTED: Friday, January 30, 2009

December 17th, an agent in the Wells Fargo"s Tempe office advised the refund was in process and sent to the credit card company. She advised refund would show up on the credit card by the end of Jan.

Followed up the credit card company three times in mid to late Jan; no sign of credit.

Contacted Wells Fargo on Jan 27th; an agent said that the handling was a little vague and they had no record of the documentation and cover letter sent on 12/17.

The sales agent in charge of refinancing said he had not initiated any request for a refund; he said I had placed a hold on my credit card so no action needed from Wells Fargo.

On 1/29 I resent the information, this time by email with scans of documentation. Sales agent now says I was informed the $666 is non-refundable.

For less than my monthly interest charge, Wells Fargo has antagonized a good customer that was going to continue with Wells Fargo with her present mortgage. The case is with the PA Bureau of Consumer Protection

There will be another update on my handling, primarily because Wells Fargo mishandling has prompted me to action.

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#4 Author of original report

Wells Fargo decided against refunding

AUTHOR: Miriam - (U.S.A.)

POSTED: Friday, January 30, 2009

December 17th, an agent in the Wells Fargo"s Tempe office advised the refund was in process and sent to the credit card company. She advised refund would show up on the credit card by the end of Jan.

Followed up the credit card company three times in mid to late Jan; no sign of credit.

Contacted Wells Fargo on Jan 27th; an agent said that the handling was a little vague and they had no record of the documentation and cover letter sent on 12/17.

The sales agent in charge of refinancing said he had not initiated any request for a refund; he said I had placed a hold on my credit card so no action needed from Wells Fargo.

On 1/29 I resent the information, this time by email with scans of documentation. Sales agent now says I was informed the $666 is non-refundable.

For less than my monthly interest charge, Wells Fargo has antagonized a good customer that was going to continue with Wells Fargo with her present mortgage. The case is with the PA Bureau of Consumer Protection

There will be another update on my handling, primarily because Wells Fargo mishandling has prompted me to action.

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#3 Author of original report

Wells Fargo decided against refunding

AUTHOR: Miriam - (U.S.A.)

POSTED: Friday, January 30, 2009

December 17th, an agent in the Wells Fargo"s Tempe office advised the refund was in process and sent to the credit card company. She advised refund would show up on the credit card by the end of Jan.

Followed up the credit card company three times in mid to late Jan; no sign of credit.

Contacted Wells Fargo on Jan 27th; an agent said that the handling was a little vague and they had no record of the documentation and cover letter sent on 12/17.

The sales agent in charge of refinancing said he had not initiated any request for a refund; he said I had placed a hold on my credit card so no action needed from Wells Fargo.

On 1/29 I resent the information, this time by email with scans of documentation. Sales agent now says I was informed the $666 is non-refundable.

For less than my monthly interest charge, Wells Fargo has antagonized a good customer that was going to continue with Wells Fargo with her present mortgage. The case is with the PA Bureau of Consumer Protection

There will be another update on my handling, primarily because Wells Fargo mishandling has prompted me to action.

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#2 Author of original report

Encouraging update

AUTHOR: Miriam - (U.S.A.)

POSTED: Wednesday, December 17, 2008

As of 12/17, the notes at the center in Tempe, Arizona, are saying that the refund to my credit card is in progress. If the refund comes through, I will certainly post that news.

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#1 Consumer Comment

The bank may be right

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, December 12, 2008

Fees are an interesting thing in the refinance process. If you completed an application & paid a fee for that, I believe you may be able to receive that fee back.

However, because appraisers and credit companies are normally outside a bank's reach, they are paying external vedors - you may not be able to recoup those fees (but I am not 100% sure)

Did the bank provide you a copy of the appraisal?
Did the bank provide you a copy of the credit score when they pulled the report?

These things should be available to you, especially if you paid for them. You can also right a RESPA letter complaint and force them to provide a written answer to your complaint.

Hope this helps.

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