ED Magedson – Founder
Wells Fargo Bank Slanted bank fee rules. Distructive overdraft fees Nationwide
After reading some of your reports on the big banks, I could not agree more. I believe Wells Fargo probably uses well designed software that takes particular advantage of the timing of credits and debits to a bank account. I have been banking with them for 23 years, and they have made thousands of dollars from me in fees. These are perfectly timed and transactions are posted when your account balance is low and they have the advantage of hitting you with fees.
When the timing is in your favor such as a deposit, anything but cash will be delayed. But if the timing includes debits, then they post immediately and charge you the fees. Confronting them will get you the equivalent of a very kind apology and the assurance that they care for you, and oh yes You are not getting back any money and if this happens again, we lie in wait...
I might agree that Banks are too big to have that personal touch where they might know their customers by reputation or longevity and apply that knowledge to each account based on the reliability of the customer. But that is not the way it plays out. I bank with 2 other banks, and never have they done to me What Wells Fargo has.
I suppose they figure that iff you are not a large customer (millions) then you aren’t worth any special treatment. I believe they also figure that is too much of a hassle for anyone who has been with them for a long time to make a change simply because of some overdraft fees. But they need to know that this gets old. I am on the lookout for something better and more customer-centric.
This report was posted on Ripoff Report on 07/08/2014 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo-Bank/nationwide/Wells-Fargo-Bank-Slanted-bank-fee-rules-Distructive-overdraft-fees-Nationwide-1160488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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