- Report: #876598
Report - Rebuttal - Arbitrate
Complaint Review: Wells Fargo Dealer Services
Wells Fargo Dealer ServicesSanta Ana, California United States of America
Wells Fargo Dealer Services is Holding my Title Hostage Santa Ana, California
*Consumer Comment: Or
*Consumer Comment: Or
*Consumer Comment: Simple Explanation
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I called back later that day, and was told the system was still down, and to call back the next day. I was told on this call, not to worry about repo as I owed too little for them to actually send someone out.
I called back the next day, and the system wasn't working, so I waited until Monday, called and finally was able to pay the car off. I was told that I would receive my title in 7-10 days.
4 weeks later, still no title, so I called and was told that I would have to call a different department that wouldn't be open until Monday. I called that number on Monday, and it went right to a full mailbox and disconnected. I called Tuesday and the same thing. I then called the customer service again, and they said there was nothing they could do. The phones hadn't been working but should be soon, so I just needed to keep trying.
After 2 more calls, the phones were finally up. After being on hold for over 30 minutes, I am told that I owe $169. What do you mean, I called and was told the pay off amount? They had filed with an attorney and didn't get the bill until after I had paid off the car.
So, after all this aggravation, they are holding my title hostage for more money.
This report was posted on Ripoff Report on 05/01/2012 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo-Dealer-Services/Santa-Ana-California-92799/Wells-Fargo-Dealer-Services-is-Holding-my-Title-Hostage-Santa-Ana-California-876598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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