• Report: #1010035

Complaint Review: Wells fargo bank

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  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Logo — New Jersey USA
Wells fargo bank
2290 chapel ave cherry hill nj Cherry hill, New Jersey United States of America

Wells fargo bank BAD Wells Fargo Cherry hill , New Jersey

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Jan. 29 2013, a Wells Fargo banker called me on my cell phone and said there was a way to save 5 dollars monthly charge. She wanted me to stop by her branch very next day . I said I was not sure about my schedule so I would give her call. Then she said she would send me some paper works that I could read and make a decision. And I said thanks. That night I was checking my account balance on internet and found out 4 new accounts had been opened. They were very unnecessary accounts I don't even know why I needed them. The next day I called the bank and made complaint about the situation and their answer was "oh it was a miscommunication ". That evening I found out they already sent 4 different check cards in my mail box. However, when the banker called me, she didn't even verified my info over the phone and we had very simple and short conversation, no Miscommunication! I brought up this matter to the manager of that branch but their response was " We thought you gave us permission". Okay the issues are 1. Wells Fargo can open new accounts without verifying customers info over a phone call ( if that was a Miscommunication-I'm trying to be generous here but there is no way I gave her my permission to open up 4 different accounts over the phone. When I received the call I was out having lunch with my friends and I don't make those decision over the phone without a discussion with my husband

2. They sent me 4 check cards by mail couple days later without any paper work. After i made a complaint , they sent me some paper works they needed for the 4 new accounts. So that means, they can open new accounts without my permission and paper works and send out account number and check cards. How easy to open up new accounts and use the check cards and Wells Fargo can do that without your permission. And also Wells Fargo can play with customers accounts whenever they wants.

So I want to find out if Wells Fargo following all the necessary steps to opening up new accounts. And I want to raise a issue about customer security safety right.

This report was posted on Ripoff Report on 02/06/2013 05:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-fargo-bank/Cherry-hill-New-Jersey-08003/Wells-fargo-bank-BAD-Wells-Fargo-Cherry-hill-New-Jersey-1010035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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