- Report: #1171139
Report - Rebuttal - Arbitrate
Complaint Review: Wendy Roan
Wendy RoanNationwide USA
Wendy Roan Verizon Hot Spot Scam Butler PA
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We have a Verizon Jet Pack for 4 months. For the last two months we have been having problems with our data usage being used without our knowledge. There are two people in our household. We have a total of 10gb. Our phones bearly use 1 gb each. On August 8, 2014 our bill reset so we had 0 gb used. We went out of town on August 8, 9 and 10. We did not take the Jet Pack with us. We came back the evening of the 10th. By the 13th the Jet Pack had used close to 6gb. We were not even on the computer. I did place a call to Verizon Customer Service and the person I spoke told actually told me that he did have a Jet Pack and he got rid of it too because he did not like the way it worked. But then he kept telling me all the things I could be doing wrong. But everything he was saying did not apply to me. So I called back two days later and spoke to another Customer Service Rep and she stated that she would put in a "ticket" to check my line and that she would call me back on August 19, 2014 by 1:00pm. I never received a call. So I called Verizon and I spent an hour on the phone. I called technical support and they said they could not help me because they did not put in the "ticket" so they transfered me back to Customer Support. The Customer Support person tells me that she has to transfer me back to technical support because they did not put in the "ticket". Before she transfered me back to tech support she stated that the person I spoke too three days before never placed the request to have a "ticket" opened on our issue. The next tech support person spoke to me like I was an idiot. He asked me if I turn off my computers. And I answered "yes" I do turn off the computer. He then says to me now did you turn it off or did you just close the lid. Really?????? I know the difference between turning off the computer and shutting the lid. I finally asked to speak to a manager and his name was Damon and if he is the manager, then Verizon is in big trouble. He was rude and arrogant and he kept telling me the same thing. I finally asked him to stop talking. I asked him to please just put in a request to have our line checked. He refused and said he was not done talking to me about what I am doing wrong. I could not be doing anything wrong when I was not even there to use the Jet Pack. This is very frustrating. I want to return the Jet Pack because I think this is fraud on Verizon's end and they will not help me. They want to charge me $160.00 to end the contract.
This report was posted on Ripoff Report on 08/20/2014 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wendy-Roan/nationwide/Wendy-Roan-Verizon-Hot-Spot-Scam-Butler-PA-1171139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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