- Report: #574305
Report - Rebuttal - Arbitrate
Complaint Review: Wendy's International, Inc.
Wendy's International, Inc.One Dave Thomas Blvd. Internet, Ohio United States of America
Wendy's International, Inc. do you want cheese with that? Internet, Ohio
*General Comment: I see your concern..
*Consumer Comment: Yes, these people need to learn their product!
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last night, i decided to order my usual (single burger) by itself .. the menu outside lists the single burger as $3.19 by itself. once i have placed my order, the cashier informed me that my total would be $3.92 .. ?! i pulled up to the next window, wondering how the state tax suddenly rose to 23% without my being aware of it .. ?
i asked the cashier to see the receipt before paying .. the item cost was listed as $3.59, not the posted $3.19 .. i asked him why the menu outside listed the burger as only $3.19; however, the receipt listed $3.59 .. ??? his reply was 'i don't know .. '
i asked to speak to someone who DID know, preferably a manager .. i was surprised when he told me that HE was the manager .. again, i asked him WHY the receipt price was not the same as the posted price .. ? again .. "i don't know .. ummmm .. maybe .... ummmmm ... i don't know .. " was the best he could come up with ..
i informed him that i would not be paying $3.59 + tax for an item that was posted at $3.19 .. !! after a brief silence, he then hit something on the register and then told me "ok .. $3.49 .. " i asked him how the price suddenly went down 43 cents as i sat there .. no reply ..
paid for my burger and left ..
then, while reviewing the receipt at home, i noted that the receipt posted 1 s-cheese at $3.59 then listed underneath, in a black box where they would normally list the condiment choices - n-cheese ..
aha .. so now i realized that i was being charged for a cheeseburger, which i did not order, then the cheese was deleted, as an unnecessary condiment would be ..
what a rip-off .. !!!
as i normally walk next door to wendy's on my lunch hour from work, i realized that i now need to check all my past receipts that i can find to see how much wendy's has been ripping me off during the past years .. !
let's see .. around 2 times per week times .43 times perhaps 3-4 months would be somewhere in the neighborhood of $14.00 .. (a conservative estimate) ..
hmmm .. 14.00 times thousands of customers ..
you get the picture .. ?
i attempted to contact wendy's corporate office directly ..
the lady who answered told me that she would have someone call me back ..
4 hours later .. nothing ..
anyone want to check you receipts .. ?
This report was posted on Ripoff Report on 02/24/2010 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wendys-International-Inc/Internet-Ohio-43017/Wendys-International-Inc-do-you-want-cheese-with-that-Internet-Ohio-574305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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