- Report: #874719
Report - Rebuttal - Arbitrate
Complaint Review: Werner International Enterprises, Inc
Werner International Enterprises, IncBaltimore, Maryland United States of America
Werner International Enterprises, Inc Light Bulb Scam Baltimore, Maryland
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I attempted to contact the company- after 4 tries, 3 times I left a message as instructed, I finally talked to a female. When I said I wanted to return the bulbs she said I had to speak with customer service. She transferred me- and I had to leave a message! I then wrote a letter to the company and asked for a return label or address. I was out of the office, then had a message from Kevin to call him.
I called- and had to leave a message again! (Is there a pattern here?) Later Kevin called me back. He was quite forceful on the phone- told me I had received an invoice (I never did) that must be paid. When I asked about how the order was placed, he insisted my worker called them from my office phone. When I said that would not happen, he told me I need to talk to my staff! Kevin became more and more rude, practically called me a liar, and told me he was going to call my supervisor about me!
I insisted I never received an invoice, and asked the amount. Kevin would not tell me, said he would send another invoice. When I received that, a week later, it was for $498!!! I sent the box back, but it was refused and returned to me. Then, I read many complaints about Werner International online, and filed a complaint with the FTC. According to them, this qualifies as unordered merchandise.
This report was posted on Ripoff Report on 04/27/2012 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Werner-International-Enterprises-Inc/Baltimore-Maryland-21224/Werner-International-Enterprises-Inc-Light-Bulb-Scam-Baltimore-Maryland-874719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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