Wesley Berry Florist, Inc. Wesley Berry Flowers Flowers ordered for funeral of colleague, never delivered, Wesley Berry does not refund money, Internet

I ordered flowers via the Wesley Berry internet site for a funeral of the father of a colleague in Broken Arrow, OK in April of this year.  My Visa was charged $76.40 on 4/12/12.  However, the flowers were never delivered to the funeral. 

I contacted the company via the phone number on my bank account charge when I learned that the flowers never arrived.  I was told that my money would be refunded.  It has been a month now but I have not seen a refund.  I attempted to call again today but do not receive an answer. 

Therefore I have sent a message via the internet site requesting that they refund my money.  This is very frustrating, and I hold out little hope of getting my money back. 

Someone needs to do something about this florist!!  I cannot imagine a florist accepting money from trusting, well-meaning people, especially for a funeral, and never delivering the flowers.  What kind of person would run that type of business?  This needs to be stopped.