• Report: #825502

Complaint Review: Wesley Berry Flowers

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  • Submitted: Thu, January 19, 2012
  • Updated: Thu, January 19, 2012

  • Reported By: ripped-off — St.Louis Missouri United States of America
Wesley Berry Flowers
2985 Haggerty Rd. Commerce, Minnesota United States of America

Wesley Berry Flowers, Flower Delivery Express, Flowers delivered not even close to what was ordered, and delivered late to the funeral service Commerce, Minnesota

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I ordered a flower arrangement, from Wesley Berry Flowers (WBF),for my Aunts funeral. The flowers were ordered on Saturday, 01/07/12. I received an email stating the flowers would be delivered on Sunday 01/08/12 to the Funeral Home in time for the service starting at 9:00 AM, Monday 01/09/12.
 
I ordered a Deluxe arrangement T229-2B the WBF description An elegant display of faith and divine peace, this beautiful arrangement will comfort the bereaved in a truly thoughtful and respectful way. An exquisite crystal cross is surrounded by a bed of lovely blossoms, It is sure to be appreciated and always remembered. A fragrant mix of pure white blooms- including roses, alstroemeria, stock, carnations and waxflower is accented with dusty miller and variegated pittosporum around and exclusive Crystal Cross keepsake. The arrangement measures approx. 14 W x 16 H.
 
The arrangement was delivered at 11:25 on the Monday. 5 minutes before the conclusion of the service.
The arrangement delivered was not even similar to the WBF description. Delivered was a sparse arrangement of multi-colored flowers, no Crystal Cross, no banner (a special add-on). Some of the flowers were wilted and dying.
The arrangement measured approx. 24 W x 8 H. As stated earlier not even close to the description or illustration on the website.

The cost as ordered.
Price: $87.95
Sympathy Banner $ 15
Delivery Fee: $15.99 6%
H.C.: $5.94
-Discount: $20.00
Total Order: $104.88
 
I contacted WBF regarding the issue. I received an email stating WBF had the right to substitute flowers. However, no mention of the missing Crystal cross, and banner was mentioned, WBF offered a 50% on my next order. No consideration was given to refunding my monies. Im sure I will not be fooled a second time.
 
Price: $87.95
Sympathy Banner $ 15
Discount: $20.00
Delivery Fee: $15.99 6%
H.C.: $5.94
Total Order: $104.88

After  being ripped-off I did some investigation and found this website.  Also see feedback,on this website page  Submitted: Tuesday, November 08, 2011 for a similar rip-off

This report was posted on Ripoff Report on 01/19/2012 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wesley-Berry-Flowers/Commerce-Minnesota-48390/Wesley-Berry-Flowers-Flower-Delivery-Express-Flowers-delivered-not-even-close-to-what-wa-825502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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